Talentify.io
Remote Customer Service Specialist
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Healthcare Services
Why Consider This Job Opportunity:Competitive pay up to [highest pay] an hourOpportunity for career advancement and growth within the organizationWork remotely anywhere within the U.S.Flexible schedule with the option to telecommuteRecognition and rewards for outstanding performanceDevelopment opportunities for other roles within the companyWhat To Expect (Job Responsibilities):Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquiries in a timely and professional mannerHelp members with their queries related to their benefitsContact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialistsProvide compassionate and empathetic support to 50 to 70 callers per dayWork first shift with the requirement to work every other Saturday or second shift ending by 11pm CSTWhat Is Required (Qualifications):High school diploma or GED equivalent1+ years of customer service experience in a medical office, healthcare, or call centerPrevious work from home experience in a high call volume environmentFamiliarity with computer and Windows PC applicationsDemonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate mannerProficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructionsTyping speed of 35+ WPMHigh-speed internet and HIPAA compliant home office spaceHow To Stand Out (Preferred Qualifications):Prior healthcare experienceKnowledge of billing/finance and eligibility processes, practices, and conceptsProficient conflict management skills including the ability to resolve stressful situations
#J-18808-Ljbffr
Healthcare Services
Why Consider This Job Opportunity:Competitive pay up to [highest pay] an hourOpportunity for career advancement and growth within the organizationWork remotely anywhere within the U.S.Flexible schedule with the option to telecommuteRecognition and rewards for outstanding performanceDevelopment opportunities for other roles within the companyWhat To Expect (Job Responsibilities):Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquiries in a timely and professional mannerHelp members with their queries related to their benefitsContact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialistsProvide compassionate and empathetic support to 50 to 70 callers per dayWork first shift with the requirement to work every other Saturday or second shift ending by 11pm CSTWhat Is Required (Qualifications):High school diploma or GED equivalent1+ years of customer service experience in a medical office, healthcare, or call centerPrevious work from home experience in a high call volume environmentFamiliarity with computer and Windows PC applicationsDemonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate mannerProficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructionsTyping speed of 35+ WPMHigh-speed internet and HIPAA compliant home office spaceHow To Stand Out (Preferred Qualifications):Prior healthcare experienceKnowledge of billing/finance and eligibility processes, practices, and conceptsProficient conflict management skills including the ability to resolve stressful situations
#J-18808-Ljbffr