Talentify.io
Call Center Customer Service Specialist - FULLY REMOTE ($20.00 / hour)
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Retirement Services
Why Consider This Job Opportunity
Competitive pay up to $20.00 an hourOpportunity for advancement and career growth within the companyFlexible work environmentParticipation in Personal Annual Performance Bonus incentive programComprehensive benefits package including medical, dental, vision, and life insuranceGenerous paid time off, including quarterly Work/Life Balance days and paid holidaysWhat To Expect (Job Responsibilities)
Answering inbound phone, email, and chat inquiries regarding administration of 401(k) plansEducating callers on 401(k) regulations, compliance, and plan administrationProviding exceptional customer experiences and resolving customer requestsAssisting callers with navigating the company's websites and online registrationUtilizing CRM applications to address customer questions and resolve requestsWhat Is Required (Qualifications)
Accountability, adaptability, and excellent communication skillsCustomer-focused approach and inclusion of diverse perspectivesProblem-solving skills and a forward-thinking mentalityAbility to meet performance metrics and proficiency with contact center software and Microsoft Office2+ years of customer service experience and high school diploma or GEDHow To Stand Out (Preferred Qualifications)
Retirement plan experience is a plus
#J-18808-Ljbffr
Retirement Services
Why Consider This Job Opportunity
Competitive pay up to $20.00 an hourOpportunity for advancement and career growth within the companyFlexible work environmentParticipation in Personal Annual Performance Bonus incentive programComprehensive benefits package including medical, dental, vision, and life insuranceGenerous paid time off, including quarterly Work/Life Balance days and paid holidaysWhat To Expect (Job Responsibilities)
Answering inbound phone, email, and chat inquiries regarding administration of 401(k) plansEducating callers on 401(k) regulations, compliance, and plan administrationProviding exceptional customer experiences and resolving customer requestsAssisting callers with navigating the company's websites and online registrationUtilizing CRM applications to address customer questions and resolve requestsWhat Is Required (Qualifications)
Accountability, adaptability, and excellent communication skillsCustomer-focused approach and inclusion of diverse perspectivesProblem-solving skills and a forward-thinking mentalityAbility to meet performance metrics and proficiency with contact center software and Microsoft Office2+ years of customer service experience and high school diploma or GEDHow To Stand Out (Preferred Qualifications)
Retirement plan experience is a plus
#J-18808-Ljbffr