Talentify.io
Customer Service Specialist II, B2B & B2C (Remote) ($23.08 - $25.48 / hour)
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry: Cannabis Technology
Why Consider This Job Opportunity
Competitive pay up to $25.48 per hourOpportunity for growth and development in a rapidly growing industryRemote work flexibilityCasual work environment with a focus on employee wellbeingNumerous opportunities for learning and professional skill developmentChance to shape the future of the cannabis industry
What To Expect (Job Responsibilities)
Provide clear, professional, and friendly communication to both end-users and internal contacts throughout the troubleshooting processDiagnose and resolve customer reported technical, pre- and post-sales issues via phone, email, and chatEscalate issues internally when necessaryAssess content against company policiesModerate reviews and forum postsTake detailed notes on each customer interactionAdhere to assigned schedule, including evenings, weekends, and holidaysParticipate in User Acceptance Testing and report defectsIdentify and share enhancement requests from clientsFollow standard operating proceduresPerform additional duties as assigned
What Is Required (Qualifications)
3+ years of experience in customer service supporting B2B clientsExceptional written and verbal communication skillsTechnical aptitude with SaaS productsEfficient organizational skills and ability to multitask in a fast-paced environmentAdaptability to new responsibilities and expectationsAbility to work independently with systematic troubleshooting techniquesExperience with CRM systems, preferably Salesforce
How To Stand Out (Preferred Qualifications)
A passion for the cannabis industryAccount Management experienceBilingual written and verbal skills (French, Spanish)Experience with Salesforce, Jira, or other ticketing systemsExperience with Gmail and Google Suite
#CannabisIndustry #CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.#J-18808-Ljbffr
Why Consider This Job Opportunity
Competitive pay up to $25.48 per hourOpportunity for growth and development in a rapidly growing industryRemote work flexibilityCasual work environment with a focus on employee wellbeingNumerous opportunities for learning and professional skill developmentChance to shape the future of the cannabis industry
What To Expect (Job Responsibilities)
Provide clear, professional, and friendly communication to both end-users and internal contacts throughout the troubleshooting processDiagnose and resolve customer reported technical, pre- and post-sales issues via phone, email, and chatEscalate issues internally when necessaryAssess content against company policiesModerate reviews and forum postsTake detailed notes on each customer interactionAdhere to assigned schedule, including evenings, weekends, and holidaysParticipate in User Acceptance Testing and report defectsIdentify and share enhancement requests from clientsFollow standard operating proceduresPerform additional duties as assigned
What Is Required (Qualifications)
3+ years of experience in customer service supporting B2B clientsExceptional written and verbal communication skillsTechnical aptitude with SaaS productsEfficient organizational skills and ability to multitask in a fast-paced environmentAdaptability to new responsibilities and expectationsAbility to work independently with systematic troubleshooting techniquesExperience with CRM systems, preferably Salesforce
How To Stand Out (Preferred Qualifications)
A passion for the cannabis industryAccount Management experienceBilingual written and verbal skills (French, Spanish)Experience with Salesforce, Jira, or other ticketing systemsExperience with Gmail and Google Suite
#CannabisIndustry #CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.#J-18808-Ljbffr