Excel Hotel Group
Operations Manager
Excel Hotel Group, Carlsbad, California, United States, 92002
Benefits:401(k) matchingHealth insurancePaid time offExcel Hotel Group
is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.Job Summary
We are looking for a Operations Supervisor to manage our Front Desk and Rooms department. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations, and guest services. As an Operations Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Responsibilities
Ensure front desk is tidy and has all necessary materialTrain, supervise, and manage front office staffAssist with breakfast as neededAssist in Housekeeping as needed, act as relief housekeeping supervisorSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customer requestsTroubleshoot emergenciesMonitor stock and order office suppliesEnsure proper mail distributionQualifications
2 years supervisory experience in hospitalityAbility to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.Basic knowledge of computers and software including the ability to use e-mail, word processing, spreadsheet software, and hotel management system.Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associatesWe offer an excellent travel discount program.Opportunity to grow, we promote from within
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is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.Job Summary
We are looking for a Operations Supervisor to manage our Front Desk and Rooms department. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations, and guest services. As an Operations Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Responsibilities
Ensure front desk is tidy and has all necessary materialTrain, supervise, and manage front office staffAssist with breakfast as neededAssist in Housekeeping as needed, act as relief housekeeping supervisorSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customer requestsTroubleshoot emergenciesMonitor stock and order office suppliesEnsure proper mail distributionQualifications
2 years supervisory experience in hospitalityAbility to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.Basic knowledge of computers and software including the ability to use e-mail, word processing, spreadsheet software, and hotel management system.Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associatesWe offer an excellent travel discount program.Opportunity to grow, we promote from within
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