The Sports Facilities Companies
Guest Services Lead - AdventHealth Sports Park at Bluhawk
The Sports Facilities Companies, Overland Park, Kansas, United States, 66213
GUEST SERVICES LEAD
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AdventHealth Sports Park at Bluhawk
Sports Facilities Management, LLC
LOCATION:
Overland Park, KS
DEPARTMENT: OPERATIONS
REPORTS TO: GUEST SERVICES MANAGER
STATUS: PART-TIME
ABOUT THE COMPANY:
AdventHealth Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, Kansas. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
AdventHealth Sports Park at Bluhawk is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Lead is expected to provide first-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs, events, and offerings. In addition, this position executes and assists with supervising program registration, POS transactions, facility inquiries, inventory counting, and scheduling support along with a variety of clerical activities and related tasks.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Serves as Guest Services shift lead when assigned
Assists with training and monitoring quality control for the Guest Services department
Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
Assists with inbound and outbound phone calls while consistently delivering our Guest 1st Service Standards
Directly assists customers with program registrations, point-of-sale transactions, inventory counting, wayfinding, and event and program information
Cultivate an environment of first-class guest service with enthusiasm to all visitors
Be knowledgeable about prices, programming, and the daily facility schedule
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Actively share guest feedback to appropriate Team Members and managers
Executes light cleaning duties in and around their workstation
Serve as a Birthday Party Captain when interested and assigned
Help ensure all birthday parties are being executed properly and the level of service is first-class
Additional duties as assigned by management
THE IDEAL CANDIDATE HAS:
A strong passion for serving
Proficient administration skills
Proven ability to learn new software programs
Proven success in managing multiple tasks at one time
Experience and success in customer service, leadership, and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Previous supervisory experience is preferred
Commitment to delivering first-class customer service
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
Commitment to the safety and wellbeing of others
Must be age 16 or older
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facility has intermittent noise
#J-18808-Ljbffr
-
AdventHealth Sports Park at Bluhawk
Sports Facilities Management, LLC
LOCATION:
Overland Park, KS
DEPARTMENT: OPERATIONS
REPORTS TO: GUEST SERVICES MANAGER
STATUS: PART-TIME
ABOUT THE COMPANY:
AdventHealth Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, Kansas. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
AdventHealth Sports Park at Bluhawk is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Lead is expected to provide first-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs, events, and offerings. In addition, this position executes and assists with supervising program registration, POS transactions, facility inquiries, inventory counting, and scheduling support along with a variety of clerical activities and related tasks.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Serves as Guest Services shift lead when assigned
Assists with training and monitoring quality control for the Guest Services department
Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
Assists with inbound and outbound phone calls while consistently delivering our Guest 1st Service Standards
Directly assists customers with program registrations, point-of-sale transactions, inventory counting, wayfinding, and event and program information
Cultivate an environment of first-class guest service with enthusiasm to all visitors
Be knowledgeable about prices, programming, and the daily facility schedule
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Actively share guest feedback to appropriate Team Members and managers
Executes light cleaning duties in and around their workstation
Serve as a Birthday Party Captain when interested and assigned
Help ensure all birthday parties are being executed properly and the level of service is first-class
Additional duties as assigned by management
THE IDEAL CANDIDATE HAS:
A strong passion for serving
Proficient administration skills
Proven ability to learn new software programs
Proven success in managing multiple tasks at one time
Experience and success in customer service, leadership, and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Previous supervisory experience is preferred
Commitment to delivering first-class customer service
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
Commitment to the safety and wellbeing of others
Must be age 16 or older
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facility has intermittent noise
#J-18808-Ljbffr