Serondanetwork
Customer Call Executive
Serondanetwork, Dallas, Texas, United States, 75215
Job Ad: Customer Call Executive - Think Tell Junction (Dallas, TX)Job Title:
Customer Call ExecutiveCompany:
Think Tell JunctionLocation:
Dallas, TXSalary:
$48,000 - $59,000Job Type:
Full-Time
About Us:Think Tell Junction is a leading provider of customer communication solutions, specializing in helping businesses enhance their customer service experiences. Located in Dallas, TX, we pride ourselves on delivering high-quality support services that meet the unique needs of each client. Our team is dedicated to driving excellence through innovation, collaboration, and a strong customer-first approach.
Job Description:We are looking for a Customer Call Executive to join our team and be the first point of contact for our customers. In this role, you will handle inbound and outbound calls, resolve customer inquiries, and ensure a high level of customer satisfaction. You will play a critical role in representing our company’s values while providing exceptional service.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional manner.
Provide accurate information regarding products and services.
Troubleshoot and resolve customer issues efficiently.
Maintain customer records by updating account information.
Work with other departments to resolve complex issues.
Identify opportunities to upsell additional products and services.
Follow up with customers to ensure their satisfaction.
Skills Required:
Strong verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving skills and a customer-focused attitude.
Experience with CRM software and call management systems.
Ability to work in a fast-paced environment.
Patience and ability to handle difficult customer situations.
Benefits:
Competitive salary ranging from $48,000 to $59,000.
Health, dental, and vision insurance.
Paid vacation, sick leave, and holidays.
Professional development opportunities.
A supportive and collaborative work environment.
#J-18808-Ljbffr
Customer Call ExecutiveCompany:
Think Tell JunctionLocation:
Dallas, TXSalary:
$48,000 - $59,000Job Type:
Full-Time
About Us:Think Tell Junction is a leading provider of customer communication solutions, specializing in helping businesses enhance their customer service experiences. Located in Dallas, TX, we pride ourselves on delivering high-quality support services that meet the unique needs of each client. Our team is dedicated to driving excellence through innovation, collaboration, and a strong customer-first approach.
Job Description:We are looking for a Customer Call Executive to join our team and be the first point of contact for our customers. In this role, you will handle inbound and outbound calls, resolve customer inquiries, and ensure a high level of customer satisfaction. You will play a critical role in representing our company’s values while providing exceptional service.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional manner.
Provide accurate information regarding products and services.
Troubleshoot and resolve customer issues efficiently.
Maintain customer records by updating account information.
Work with other departments to resolve complex issues.
Identify opportunities to upsell additional products and services.
Follow up with customers to ensure their satisfaction.
Skills Required:
Strong verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving skills and a customer-focused attitude.
Experience with CRM software and call management systems.
Ability to work in a fast-paced environment.
Patience and ability to handle difficult customer situations.
Benefits:
Competitive salary ranging from $48,000 to $59,000.
Health, dental, and vision insurance.
Paid vacation, sick leave, and holidays.
Professional development opportunities.
A supportive and collaborative work environment.
#J-18808-Ljbffr