Sales Operations Analyst- GA Based

Who We AreHi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.About the roleCarbyne is looking for a Sales Operations Analyst to join our Sales Operations Team. You are passionate about data, curious, and strive to be a trusted advisor to your business partners. As an analytical and resourceful problem solver and self-starter, you will use data and qualitative information to advise the commercial team manage the business.In this role, you will primarily support our sales team and be building processes across all aspects of lead generation, deal flow, forecasting, and sales analysis.Here’s what you’ll be working onDevelop, track, and manage the forecast process, performance analysis, and metrics/KPIs to provide actionable insights and to drive sales efficiencyOptimize the customer journey and sales cycle by developing and executing operational plansProactively work with business leaders across departments to support business decisions, including growth/churn strategy, territory optimization.Assist in developing and communicating workflows and processesHelp build Salesforce reports and dashboards based on business and leadership needsProvide accurate reporting for Weekly Deal ReviewsDevelop customer agreements with Sales, Leadership, Legal, and Finance assistanceParticipate in the RFP/customer solicitation process by working with company SMEsAssist with proposal content moderation in RFPIO or other content management toolCreate and maintain all documentation related to CRM maintenance process (SOPs).Collaborate with internal resources to ensure reports are translated into actions, and results are monitoredWork closely with the CSM and the sales teams on client requests and inquiriesContinually seek opportunities for improving team performance through thoughtful examination of processes, technology systems/tools, and personnelMinimum Requirements:2+ years in SaaS Sales Operations with a leading technology companyMust reside in the Greater Atlanta areaComfortable working with Salesforce flows, formulas, custom views, reports and dashboardsExperience with purchase order, contract management, and proposal managementHigh proficiency with Excel and PowerPoint, fluency in Google applications and project management toolsGreat problem-solving and analysis skills, leadership skills, and ability to communicate well with a senior management teamDetail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguityMeticulous organizational skills and the capacity to manage many leads and opportunitiesProactive, loves to help others, and excited by getting things doneGreat communication and interpersonal skillsPassion for supporting law enforcement, first responders, and other government agenciesBenefits:Comprehensive medical, dental, and vision insurance401k, matching up to 4% of your salaryParental Leave PolicyUnlimited vacation daysSick daysCompetitive options planHealth and Wellness BenefitsOur PromiseCarbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.Note: We’re unable to sponsor employment visas at this time.

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