Cognizant
Major Incident Manager(Westerville,, Ohio
Cognizant, Westerville, Ohio, United States, 43082
About the group:Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud-driven modernization and workplace and operational transformation to own the business in a secure environment.Role: Major Incident ManagerLocation:
Westerville, OhioRoles & Responsibilities:Handle Major Incidents process to guide actions and decisions in resolving incidents as quickly as possible. Responsible for investigating incidents, identifying root causes, and implementing vital solutions.Coordinate all incident activities, including prioritizing incidents and determining severity. Manage customer-facing issues, resolve customer complaints, answer questions, and ensure customers are informed about incidents and resolutions.Coordinate incident response activities, gather the response team, and set up bridge calls for communication.Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Disclaimer:
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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Westerville, OhioRoles & Responsibilities:Handle Major Incidents process to guide actions and decisions in resolving incidents as quickly as possible. Responsible for investigating incidents, identifying root causes, and implementing vital solutions.Coordinate all incident activities, including prioritizing incidents and determining severity. Manage customer-facing issues, resolve customer complaints, answer questions, and ensure customers are informed about incidents and resolutions.Coordinate incident response activities, gather the response team, and set up bridge calls for communication.Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Disclaimer:
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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