Senior Inside Sales Representative

CompanyWith around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence."

Copper and Brass DivisionSales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your ResponsibilitiesJob SummaryTo accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/services and their orders. Develop target and non-major accounts into loyal customers. The Senior Inside Sales Rep typically handles large and/or complex customers.

Job DescriptionKey AccountabilitiesRespond to sales calls, faxes, and e-mailsGenerate and follow up on quotes for all productsProvide technical assistance to customersProcess sales ordersEnter return orders, credits, and debits when requiredEnter scrap return order as requested by distribution channelsReview product inventory and report concerns to purchasing/managementSatisfy customer service issuesContinuously increase knowledge of company products, services, and proceduresWork in team environment, communicating as required with all personnel.Traveling as needed to meet company goalsMonitor competitor products and prices.Assist in quality related duties where requiredProvides a high level of technical assistance- utilizing an extensive product knowledge and processing capabilities to determine what materials best fit customer needs and quote the appropriate materialSubject matter expert in product, system and processes and utilizes knowledge to train and assist other inside sales repsConsistently handles more complex customers, quotes and orders- such as orders requiring specialized alloys, processing, and inventory managementUtilizes a high level of market awareness (market conditions, etc.) to support pricing decisions within established pricing bandEffectively communicates with multiple stakeholders across the organization to proactively manage quotes and ordersDevelops and owns strong customer relationships and grows sales of new and/or established customersThe above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.QualificationsMinimum Requirements4 Year / Bachelors DegreeBachelor's in business administration or similar or equivalent work experience2-3 years sales experience in industrial/manufacturing or similar environmentKnowledge, Skills and AbilitiesRequire minimal direction from management on day to day activitiesInterpersonal skills necessary in order to sell, negotiate and close business with customersAttention to detail in order to evaluate customer's accounts and ordersExcellent computer skills in order to assemble and process orders and information in a timely and efficient manner.Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.Knowledge of products being sold by the business unitJob Compensation$63,919.36 - $95,879.04Benefits OverviewWe offer competitive company benefits to eligible positions, such as:Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment.

Please work with your recruiter or tk representative for applicable benefits information.

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