Inside Sales Rep

DescriptionPosition at NKSIn existence since 1989, NKS offers a wide variety of stainless steel products ranging from prototype quantities to full truckloads. In addition, NKS has expanded its service capabilities by offering metallurgical lab services, as well as technical support from our in-house metallurgist. NKS has also raised the standard for social responsibility in our industry by adhering to strict environmental standards of ISO 14000, as well as supporting a wide range of philanthropic causes within the community.NKS is one of the fastest growing stainless steel service centers in the USA. We have accomplished this by offering quality products at competitive prices, as well as superior service and support. At NKS, "Our Business is Stainless, Our Product is Service." Now merged with Castle Metals and Banner Industries, NKS, a global leader in the metals distribution space, is looking for an Inside Sales Representative responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.As a leader in the metals service center industry, we provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits, and tuition reimbursement.Primary Responsibilities/AccountabilitiesEssential Primary Responsibilities:Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit/revenue goals.Responsible for servicing, up-selling and cross selling to existing customers.Responds to general line customer inquiries via phone, fax or email and provides efficient high-level servicing to customers to maximize order and/or problem resolution.Examples include: determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order.Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.Cultivates a strong product and market knowledge, as well as knowledge of the customer's business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value-added selling.May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.Physical Demands/Working ConditionsGeneral office environment, PC useHeavy telephone useMinimum QualificationsRequired Experience: Type, Skills, and Years :One year of experience in a sales support environment with customer relationship and maintenance responsibilityKnowledge of sales techniques and processesStrong customer service orientation with ability to initiate and sustain productive business relationships with customersDemonstrated sales and servicing skills with strong achievement orientationProblem-solving skills with ability to develop innovative solutions to customer problemsDemonstrated mathematical understanding and applicationExperience with Microsoft OfficeRequired EducationHigh School Diploma or GEDPreferred QualificationsBachelor’s degreeInside sales experience within a metals service centerExperience with Oracle sales order management systemUnderstanding of distribution or manufacturing industrySolid business acumen with experience in a manufacturing or distribution environmentDemonstrated knowledge of raw materials and/or exposure to the metals industryWe are an Equal Opportunity Employer.Please view Equal Employment Opportunity Posters provided by OFCCP.Company Overview:

Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe, and Asia.

#J-18808-Ljbffr