Atrium Hospitality
Assistant General Manager
Atrium Hospitality, Cary, North Carolina, United States, 27518
Hotel:Raleigh Durham Embassy SuitesPosition:
Assistant General ManagerEmployment Type:
Full timeAtrium SPIRIT - where teamwork, passion and appreciation ignite service excellenceOur premier property in Cary, NC, located in the heart of the thriving Triangle region is looking for its next Assistant General Manager.With 273 luxurious suites and 29,000 square feet of versatile meeting space, our property is a beacon of excellence, offering unmatched hospitality and a perfect blend of urban sophistication and Southern charm. Cary is a vibrant community known for its top-rated schools, rich cultural scenes, lush parks, and a burgeoning tech industry. If you're a dynamic and strategic leader passionate about delivering exceptional results, we invite you to join us and elevate our property to new heights.The Assistant General Manager is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.Work Performed:
The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:Responsible for the property's operations in General Manager's absence;Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline;Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;Participate in development of short and long-term financial and operational plans for the property;Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits;Receive and respond to guest complaints in a timely manner;Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;Manage loss prevention and risk management policies, safety standards and claims reporting;Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests;Continually gaining proficiency in the operation of all departments of the hotel;Support all departments as needed based on business demands;Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management;Any and all other work as required to complete the primary purpose of the position.Qualifications:
Required Prior Experience:2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experiencePrior direct supervisory experienceSolid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Required Education:Bachelor's degree in hotel management, business, or related field; or equivalent experience.Required Technology:Intermediate Microsoft Office SuitePreferred Technology:POS/PMS, Workday, Cloud based applicationsPhysical:Ability to navigate the property for periods up to four (4) consecutive hours.Other:Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.Willingness to relocate PreferredWhen you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefitsPlus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
#J-18808-Ljbffr
Assistant General ManagerEmployment Type:
Full timeAtrium SPIRIT - where teamwork, passion and appreciation ignite service excellenceOur premier property in Cary, NC, located in the heart of the thriving Triangle region is looking for its next Assistant General Manager.With 273 luxurious suites and 29,000 square feet of versatile meeting space, our property is a beacon of excellence, offering unmatched hospitality and a perfect blend of urban sophistication and Southern charm. Cary is a vibrant community known for its top-rated schools, rich cultural scenes, lush parks, and a burgeoning tech industry. If you're a dynamic and strategic leader passionate about delivering exceptional results, we invite you to join us and elevate our property to new heights.The Assistant General Manager is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.Work Performed:
The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:Responsible for the property's operations in General Manager's absence;Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline;Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;Participate in development of short and long-term financial and operational plans for the property;Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits;Receive and respond to guest complaints in a timely manner;Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;Manage loss prevention and risk management policies, safety standards and claims reporting;Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests;Continually gaining proficiency in the operation of all departments of the hotel;Support all departments as needed based on business demands;Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management;Any and all other work as required to complete the primary purpose of the position.Qualifications:
Required Prior Experience:2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experiencePrior direct supervisory experienceSolid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Required Education:Bachelor's degree in hotel management, business, or related field; or equivalent experience.Required Technology:Intermediate Microsoft Office SuitePreferred Technology:POS/PMS, Workday, Cloud based applicationsPhysical:Ability to navigate the property for periods up to four (4) consecutive hours.Other:Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.Willingness to relocate PreferredWhen you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefitsPlus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
#J-18808-Ljbffr