Crawford & Company
Leave Specialist
Crawford & Company, Sunrise, Florida, United States,
Crawford & Company Leave Specialist - Sunrise, FloridaUnder general supervision of the Team Manager, the Leave Specialist is responsible for administering various clients’ Family Medical Leave Act ("FMLA") policy and performing various clerical duties to support the administration and operational functions of the unit.
Responsibilities
Assists associates with Leave of Absence ("LOA") requests and guides them through the process.
Processes all LOA paperwork according to established procedures and laws.
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
Administers the FMLA policy.
Reviews FMLA documentation for accuracy and completeness.
Makes recommendations to approve or deny requests for FMLA based on federal regulations.
Conducts FMLA training for Department supervisors and employees.
Coordinates correspondence, forms, and other documents via the claim system.
Generates reports as required.
Maintains files.
Assists management with LOA situations and provides guidance within the policy and established legal guidelines.
Keeps complete records of all LOA requests and maintains tracking and analysis of data.
Participates in developing goals, objectives, and systems.
Maintains compliance with standards and federal/state regulations.
Serves as an internal reference to the team for certification requirements and processing.
Contacts Providers for clarification.
Inputs and analyzes data.
Supports management with special projects as necessary.
Upholds the Crawford Code of Conduct.
Requirements
Associate’s degree or equivalent combination of education and experience.
2-5 years of FMLA claim administration or a related field.
Current experience in the integrated disability and absence management industry.
Must complete continuing education requirements as outlined by Crawford Educational Services.
Excellent customer service skills and ability to manage difficult and stressful situations.
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships.
Ability to manage business expectations and resolve concerns, by communicating status and issues.
Ability to effectively prioritize and escalate customer issues.
Ability to interpret and analyze multiple facts.
Must have a solid understanding of FMLA and employment.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Posted Date: 3 days ago (9/12/2024 4:11 PM)
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Responsibilities
Assists associates with Leave of Absence ("LOA") requests and guides them through the process.
Processes all LOA paperwork according to established procedures and laws.
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
Administers the FMLA policy.
Reviews FMLA documentation for accuracy and completeness.
Makes recommendations to approve or deny requests for FMLA based on federal regulations.
Conducts FMLA training for Department supervisors and employees.
Coordinates correspondence, forms, and other documents via the claim system.
Generates reports as required.
Maintains files.
Assists management with LOA situations and provides guidance within the policy and established legal guidelines.
Keeps complete records of all LOA requests and maintains tracking and analysis of data.
Participates in developing goals, objectives, and systems.
Maintains compliance with standards and federal/state regulations.
Serves as an internal reference to the team for certification requirements and processing.
Contacts Providers for clarification.
Inputs and analyzes data.
Supports management with special projects as necessary.
Upholds the Crawford Code of Conduct.
Requirements
Associate’s degree or equivalent combination of education and experience.
2-5 years of FMLA claim administration or a related field.
Current experience in the integrated disability and absence management industry.
Must complete continuing education requirements as outlined by Crawford Educational Services.
Excellent customer service skills and ability to manage difficult and stressful situations.
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships.
Ability to manage business expectations and resolve concerns, by communicating status and issues.
Ability to effectively prioritize and escalate customer issues.
Ability to interpret and analyze multiple facts.
Must have a solid understanding of FMLA and employment.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
#LI-EM3
Posted Date: 3 days ago (9/12/2024 4:11 PM)
#J-18808-Ljbffr