University of Utah Health
Associate Director, Dining Management
University of Utah Health, Salt Lake City, Utah, United States, 84193
Open Date:
06/25/2024
Requisition Number:
PRN38980B
Job Title:
Associate Director, Student Services
Working Title:
Associate Director, Dining Management
Job Grade:
F
FLSA Code:
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week:
40
Full Time or Part Time?
Full Time
Shift:
Day
Location:
Salt Lake City, UT
Pay Rate Range:
$88,000 - $90,000
Open Until Filled:
Yes
Job Summary:
Located in Salt Lake City, the University of Utah is a public, 4-year college committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a BIG 12 member and serves as the state of Utah’s flagship institution.
The University of Utah has a dining services contract with Chartwells, a Compass Group company. This position will serve as the University of Utah leader in managing the dining services relationship and outcomes. The Associate Director provides strategic leadership and oversight for a comprehensive dining contract and program on campus including residential and retail dining, catering, and assorted other dining services functions.
The Associate Director of Dining Management reports to a member of the Housing & Residential Life senior leadership team. This position will be an integral member of the leadership team of the Department of Housing & Residential Education within the Division of Student Affairs. The Associate Director will work with colleagues overseeing Facilities, Budget & Finance, Occupancy, and Residential Education to build and maintain a comprehensive and successful learning organization. This role extends to the greater campus, including key stakeholders that house a Chartwell’s Dining Service location or that plan to in the future.
The Associate Director is the primary liaison with the Dining Services partner and shall develop a culture of accountability to ensure that the dining brand is strengthened on campus through long-range plans, as well as daily actions. The Associate Director engages with Chartwells leadership to develop, monitor, and support strategic initiatives. They will be responsible for advancing assessment and reporting endeavors in order to utilize the information in planning efforts. This effort’s main goal is to meet and exceed the needs of the campus and students.
This position is also responsible for supporting the negotiation and implementation of additional agreement addendums, the management of repairs on equipment, the arrangement of university audits for Chartwells, and the planning of equipment replacement in line with the university’s Chartwells contract.
The Associate Director serves as part of the department and campus response teams in cases of emergency. They are also part of the reporting line for significant incidents of crisis that occur during non-business hours which may require support from or impact dining services.
Responsibilities:
Ensures food service excellence through daily tour of residential dining venues, tracking meal plan utilization and venue traffic, and relevant Key Performance Indicators (KPIs).
Serve as the primary contact for students and their supporters who have questions or concerns related to the dining services program. Coordinate response and problem-solving with the Housing & Residential Education and Chartwells teams to address identified concerns or trends.
Leads weekly meetings with Chartwells to monitor program delivery and service excellence.
Manages unit budget, estimate budgetary requirements for special projects and oversee equipment and other purchases and inventory for Chartwells areas.
Evaluates and implements new and existing programs and services to internal and external customers to ensure program excellence.
Participates in the development and interpretation of department policies to ensure compliance with the University’s policies and regulatory requirements.
Coordinates auditing of Chartwells inventory and financials in line with the Food Services Agreement.
Participates in department human resources management including recruitment, performance evaluations and retention of staff.
Facilitates cooperative and collaborative relationships with the community and other institutions.
Authorizes the purchase and implementation of new technology, resources and equipment.
Serves as part of the department leadership team.
Minimum Qualifications:
Bachelor’s degree in business or public administration, a related area, or equivalency required (2 years related work experience may be substituted for 1 year of education). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills are also required.
Highly Preferred Qualifications:
Demonstrated skills in working collaboratively with colleagues to achieve goals.
Experience analyzing and utilizing data, feedback, and good practices to set strategic direction and execute short- and long-term plans.
Budget development and management experience.
Excellent interpersonal and communication skills including excellent writing and public speaking skills.
Master’s degree in a related field is highly desired.
Seven years of management experience in food service.
Experience in higher education food service.
Prior work with a contracted food service provider.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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06/25/2024
Requisition Number:
PRN38980B
Job Title:
Associate Director, Student Services
Working Title:
Associate Director, Dining Management
Job Grade:
F
FLSA Code:
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week:
40
Full Time or Part Time?
Full Time
Shift:
Day
Location:
Salt Lake City, UT
Pay Rate Range:
$88,000 - $90,000
Open Until Filled:
Yes
Job Summary:
Located in Salt Lake City, the University of Utah is a public, 4-year college committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a BIG 12 member and serves as the state of Utah’s flagship institution.
The University of Utah has a dining services contract with Chartwells, a Compass Group company. This position will serve as the University of Utah leader in managing the dining services relationship and outcomes. The Associate Director provides strategic leadership and oversight for a comprehensive dining contract and program on campus including residential and retail dining, catering, and assorted other dining services functions.
The Associate Director of Dining Management reports to a member of the Housing & Residential Life senior leadership team. This position will be an integral member of the leadership team of the Department of Housing & Residential Education within the Division of Student Affairs. The Associate Director will work with colleagues overseeing Facilities, Budget & Finance, Occupancy, and Residential Education to build and maintain a comprehensive and successful learning organization. This role extends to the greater campus, including key stakeholders that house a Chartwell’s Dining Service location or that plan to in the future.
The Associate Director is the primary liaison with the Dining Services partner and shall develop a culture of accountability to ensure that the dining brand is strengthened on campus through long-range plans, as well as daily actions. The Associate Director engages with Chartwells leadership to develop, monitor, and support strategic initiatives. They will be responsible for advancing assessment and reporting endeavors in order to utilize the information in planning efforts. This effort’s main goal is to meet and exceed the needs of the campus and students.
This position is also responsible for supporting the negotiation and implementation of additional agreement addendums, the management of repairs on equipment, the arrangement of university audits for Chartwells, and the planning of equipment replacement in line with the university’s Chartwells contract.
The Associate Director serves as part of the department and campus response teams in cases of emergency. They are also part of the reporting line for significant incidents of crisis that occur during non-business hours which may require support from or impact dining services.
Responsibilities:
Ensures food service excellence through daily tour of residential dining venues, tracking meal plan utilization and venue traffic, and relevant Key Performance Indicators (KPIs).
Serve as the primary contact for students and their supporters who have questions or concerns related to the dining services program. Coordinate response and problem-solving with the Housing & Residential Education and Chartwells teams to address identified concerns or trends.
Leads weekly meetings with Chartwells to monitor program delivery and service excellence.
Manages unit budget, estimate budgetary requirements for special projects and oversee equipment and other purchases and inventory for Chartwells areas.
Evaluates and implements new and existing programs and services to internal and external customers to ensure program excellence.
Participates in the development and interpretation of department policies to ensure compliance with the University’s policies and regulatory requirements.
Coordinates auditing of Chartwells inventory and financials in line with the Food Services Agreement.
Participates in department human resources management including recruitment, performance evaluations and retention of staff.
Facilitates cooperative and collaborative relationships with the community and other institutions.
Authorizes the purchase and implementation of new technology, resources and equipment.
Serves as part of the department leadership team.
Minimum Qualifications:
Bachelor’s degree in business or public administration, a related area, or equivalency required (2 years related work experience may be substituted for 1 year of education). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills are also required.
Highly Preferred Qualifications:
Demonstrated skills in working collaboratively with colleagues to achieve goals.
Experience analyzing and utilizing data, feedback, and good practices to set strategic direction and execute short- and long-term plans.
Budget development and management experience.
Excellent interpersonal and communication skills including excellent writing and public speaking skills.
Master’s degree in a related field is highly desired.
Seven years of management experience in food service.
Experience in higher education food service.
Prior work with a contracted food service provider.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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