PrimeFlight Aviation Services Inc
Passenger Service Manager - Cleveland Hopkins International Airport (CLE)
PrimeFlight Aviation Services Inc, Cleveland, Ohio, us, 44101
Passenger Service Manager - Cleveland Hopkins International Airport (CLE)
Job Category : ManagementRequisition Number : PASSE012467Posted:
September 24, 2024Employment Type:
Full-TimeLocation:
Cleveland Hopkins International Airport, 5300 Riverside Dr, Prime Flight Aviation Svcs c/o Jet Blue, Cleveland, OH 44135, USAInterested in working in aviation? If you are looking for a career with growth potential and work well in a fast-paced,
team-oriented environment, we want to speak to you!Perks of the job:401(k)401(k) matchingHealth insuranceLife insuranceVision insurancePaid time offGrowth potential*Part-time benefits could varyWHY WORK FOR PRIMEFLIGHT?We are committed to being a leading provider of commercial services within the aviation industryOur teams focus on maintaining a positive working environment and treating all team members with respectWith more than 200 locations across the world, we offer opportunities for career progressionEnjoy a competitive pay scaleABOUT USWe perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!BECOME A PASSENGER SERVICE MANAGER!The Passenger Service Manager oversees all customer-facing operations, ensuring that passengers experience the highest level of service from arrival to departure. This role involves managing a team dedicated to providing positive customer service, passenger assistance, resolving queries, and enhancing the overall travel experience. You will be responsible for training staff in passenger service best practices, handling escalations, and implementing strategies to improve service quality and efficiency. You will also collaborate with other airport departments to ensure a seamless and positive experience for all travelers. Additionally, you will analyze feedback and performance data to identify areas for improvement and develop initiatives to increase customer satisfaction.WHAT IT’S LIKE TO WORK AS A PASSENGER SERVICE MANAGEROversee all passenger-facing operations within the airport to ensure exceptional service standardsManage and lead a team of passenger service representatives, including hiring, training, and performance evaluationDevelop and implement customer service policies and procedures to enhance passenger experienceHandle customer inquiries and complaints, ensuring timely and satisfactory resolutionsCollaborate with airport departments to facilitate smooth operations and passenger flowTrain staff in passenger service best practices and airport-specific protocolsMonitor team performance, providing feedback and coaching to improve service qualityAnalyze customer feedback and service metrics to identify trends and areas for improvementImplement initiatives aimed at increasing customer satisfaction and loyaltyEnsure compliance with airport regulations and safety standards in all customer service activitiesCoordinate with external service providers, including airlines and ground services, to address passenger needsManage the passenger service budget, optimizing resources to enhance service deliveryStay informed about airport events, promotions, and changes to effectively communicate with passengersFoster a positive and inclusive work environment that encourages teamwork and innovationLead by example, demonstrating exceptional customer service skills and a commitment to passenger satisfactionConduct regular meetings with staff to discuss performance, objectives, and ongoing projectsMay be assigned other duties as requiredQUALIFICATIONS18 years of age or olderEligible to work in the United States2 years of Aviation knowledge2 years of customer service management experienceAbility to read, write, speak, and understand the English languageAbility to use electronic devices including iPads/Tablets, Computers, and Mobile DevicesEffectively communicate with colleagues and clients, both in-person and through electronic meansPass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)Ability to work any day/shift, including holidays, within a 24/7 operationTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:Ability to lift up to 70 poundsProlonged standing and walking in an indoor/outdoor environment as applicableMust be able to reach with arms and grasp with handsMust be able to push, pullMust be able to bend, stretch, squat, kneelExposure to moderate and at times high noise levelsBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
#J-18808-Ljbffr
Job Category : ManagementRequisition Number : PASSE012467Posted:
September 24, 2024Employment Type:
Full-TimeLocation:
Cleveland Hopkins International Airport, 5300 Riverside Dr, Prime Flight Aviation Svcs c/o Jet Blue, Cleveland, OH 44135, USAInterested in working in aviation? If you are looking for a career with growth potential and work well in a fast-paced,
team-oriented environment, we want to speak to you!Perks of the job:401(k)401(k) matchingHealth insuranceLife insuranceVision insurancePaid time offGrowth potential*Part-time benefits could varyWHY WORK FOR PRIMEFLIGHT?We are committed to being a leading provider of commercial services within the aviation industryOur teams focus on maintaining a positive working environment and treating all team members with respectWith more than 200 locations across the world, we offer opportunities for career progressionEnjoy a competitive pay scaleABOUT USWe perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!BECOME A PASSENGER SERVICE MANAGER!The Passenger Service Manager oversees all customer-facing operations, ensuring that passengers experience the highest level of service from arrival to departure. This role involves managing a team dedicated to providing positive customer service, passenger assistance, resolving queries, and enhancing the overall travel experience. You will be responsible for training staff in passenger service best practices, handling escalations, and implementing strategies to improve service quality and efficiency. You will also collaborate with other airport departments to ensure a seamless and positive experience for all travelers. Additionally, you will analyze feedback and performance data to identify areas for improvement and develop initiatives to increase customer satisfaction.WHAT IT’S LIKE TO WORK AS A PASSENGER SERVICE MANAGEROversee all passenger-facing operations within the airport to ensure exceptional service standardsManage and lead a team of passenger service representatives, including hiring, training, and performance evaluationDevelop and implement customer service policies and procedures to enhance passenger experienceHandle customer inquiries and complaints, ensuring timely and satisfactory resolutionsCollaborate with airport departments to facilitate smooth operations and passenger flowTrain staff in passenger service best practices and airport-specific protocolsMonitor team performance, providing feedback and coaching to improve service qualityAnalyze customer feedback and service metrics to identify trends and areas for improvementImplement initiatives aimed at increasing customer satisfaction and loyaltyEnsure compliance with airport regulations and safety standards in all customer service activitiesCoordinate with external service providers, including airlines and ground services, to address passenger needsManage the passenger service budget, optimizing resources to enhance service deliveryStay informed about airport events, promotions, and changes to effectively communicate with passengersFoster a positive and inclusive work environment that encourages teamwork and innovationLead by example, demonstrating exceptional customer service skills and a commitment to passenger satisfactionConduct regular meetings with staff to discuss performance, objectives, and ongoing projectsMay be assigned other duties as requiredQUALIFICATIONS18 years of age or olderEligible to work in the United States2 years of Aviation knowledge2 years of customer service management experienceAbility to read, write, speak, and understand the English languageAbility to use electronic devices including iPads/Tablets, Computers, and Mobile DevicesEffectively communicate with colleagues and clients, both in-person and through electronic meansPass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)Ability to work any day/shift, including holidays, within a 24/7 operationTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:Ability to lift up to 70 poundsProlonged standing and walking in an indoor/outdoor environment as applicableMust be able to reach with arms and grasp with handsMust be able to push, pullMust be able to bend, stretch, squat, kneelExposure to moderate and at times high noise levelsBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
#J-18808-Ljbffr