MarketStar
Quality Analyst - Intel
MarketStar, Little Ferry, New Jersey, us, 07643
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStarIn everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!About The Intel Quality AnalystThis role will support our MarketStar Intel operations team through developing, maintaining and executing a global quality scoring index. The role requires a creative and engaging approach to deliver and enhance the teams operational efficiency. The Intel Quality Analyst will work collaboratively with our broader MarketStar teams and look to tailor the approach to be a right fit for our team.Location : US - RemoteWhat Will You Do?Support the design and implementation of the QA framework end-to-end.Develop and implement effective quality control processes to identify potential gaps in process and enhance overall operational delivery.Provide root cause analysis on failure points and effective process improvement recommendations.Support Line Managers with the delivery and application of development needs identified during the Probation PIP and PDP processes.Liaise with senior management to ensure QA needs assessments are carried out.Influence and drive continuous improvement through creating and developing good working relationships with managers and employees.Deliver weekly and monthly reports on department activity.Collaborate with global team to fine tune best practices.What Will You Need to Succeed?Experience working within a QA environment, and a clear understanding of Sales and Customer success programs.Strong organizational skills and excellent attention to detail.Excellent verbal and written communication skills (stakeholders, TL's, reps, etc.).Solid analytical and creative problem-solving skills.Compliance & data protection knowledge, able to ensure strict adherence to company policies and industry regulations.Strong business acumen.Experience in SaaS tech industry.Experience with quality assurance or metrics analysis.Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced environment.EN + any European language and comprehensive understanding of the general culture/manners preferred.Proficient use of Windows and Microsoft Office 365 (Teams, Outlook and PowerPoint).What We Offer:In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:US:Structured learning and career development programs.Mental health program.Generous Paid Time Off policy.Paid medical leave.Child/Dependent care reimbursement.Education reimbursement.401k match, hardship loan program, access to financial wellness advisor.Comprehensive healthcare coverage including medical, dental, and vision.The pay range for this position is $45,000.00 and is paid annually. This pay structure may include a variable bonus component. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at talentsolutions@marketstar.com for assistance.
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About MarketStarIn everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!About The Intel Quality AnalystThis role will support our MarketStar Intel operations team through developing, maintaining and executing a global quality scoring index. The role requires a creative and engaging approach to deliver and enhance the teams operational efficiency. The Intel Quality Analyst will work collaboratively with our broader MarketStar teams and look to tailor the approach to be a right fit for our team.Location : US - RemoteWhat Will You Do?Support the design and implementation of the QA framework end-to-end.Develop and implement effective quality control processes to identify potential gaps in process and enhance overall operational delivery.Provide root cause analysis on failure points and effective process improvement recommendations.Support Line Managers with the delivery and application of development needs identified during the Probation PIP and PDP processes.Liaise with senior management to ensure QA needs assessments are carried out.Influence and drive continuous improvement through creating and developing good working relationships with managers and employees.Deliver weekly and monthly reports on department activity.Collaborate with global team to fine tune best practices.What Will You Need to Succeed?Experience working within a QA environment, and a clear understanding of Sales and Customer success programs.Strong organizational skills and excellent attention to detail.Excellent verbal and written communication skills (stakeholders, TL's, reps, etc.).Solid analytical and creative problem-solving skills.Compliance & data protection knowledge, able to ensure strict adherence to company policies and industry regulations.Strong business acumen.Experience in SaaS tech industry.Experience with quality assurance or metrics analysis.Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced environment.EN + any European language and comprehensive understanding of the general culture/manners preferred.Proficient use of Windows and Microsoft Office 365 (Teams, Outlook and PowerPoint).What We Offer:In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:US:Structured learning and career development programs.Mental health program.Generous Paid Time Off policy.Paid medical leave.Child/Dependent care reimbursement.Education reimbursement.401k match, hardship loan program, access to financial wellness advisor.Comprehensive healthcare coverage including medical, dental, and vision.The pay range for this position is $45,000.00 and is paid annually. This pay structure may include a variable bonus component. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at talentsolutions@marketstar.com for assistance.
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