Safran companies
Customer Support Representative 1
Safran companies, Garden Grove, California, United States, 92641
Customer Support Representative 1
Published 09.14.2024Company: Safran CabinJob field: Customer services and supportLocation: Garden Grove, California, United StatesContract type: PermanentContract duration: Full-timeRequired degree: High School Diploma/GED EquivalentRequired experience: First experienceSpoken language(s): English FluentSalary range: $33,280 - $43,630 USDPOWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. For us, working here is more than just a job; it's a passion. Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that.”In the role of Customer Support Representative 1, you'll play a pivotal part on our Customer Service team. The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative is responsible for coordinating day-to-day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibilities include escalation of customer issues to the Manager as needed.This position contributes to our vision by:Ensure sales orders are processed accurately and entered within a timely manner using company ERP systemPartner with the Integrated Project Team (IPT) to ensure customer orders are processed correctlyValidate entered order information by checking against customer purchase ordersMaintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teamsReview aging report weekly, provide updates to the Accounts Receivable department regarding past dues accountsFulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfactionCoordinate order and shipping related matters with production, planning, shipping and responsible stakeholdersCoordinate customer complaint handling in cooperation with the department managerEducate internal customers and departments on customer characteristics in order to improve sales and profitabilityJob Requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment. Across all team members, we are looking for the following attributes:Team orientedProcess focusedOpen & honest communicationQuality mindedAbility to persevere and honor commitmentsRecognizes successExecutes with urgencyCreates solutionsCustomer focused in everything we doQualifications:Candidate skills & requirementsEducation: High school diploma required; Bachelor's degree preferredExperience: 2-3 years of data entry experienceComputer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.Other Skills:• High attention to detail with a demonstrated ability to meet deadlines.• Excellent problem solving and organizational skills.• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.• Exceptional verbal and written communication skills.• Ability to manage multiple priorities and work cross-functionally.• Strong prioritizing and multi-tasking skills to work within tight deadlines.This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
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Published 09.14.2024Company: Safran CabinJob field: Customer services and supportLocation: Garden Grove, California, United StatesContract type: PermanentContract duration: Full-timeRequired degree: High School Diploma/GED EquivalentRequired experience: First experienceSpoken language(s): English FluentSalary range: $33,280 - $43,630 USDPOWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. For us, working here is more than just a job; it's a passion. Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that.”In the role of Customer Support Representative 1, you'll play a pivotal part on our Customer Service team. The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative is responsible for coordinating day-to-day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibilities include escalation of customer issues to the Manager as needed.This position contributes to our vision by:Ensure sales orders are processed accurately and entered within a timely manner using company ERP systemPartner with the Integrated Project Team (IPT) to ensure customer orders are processed correctlyValidate entered order information by checking against customer purchase ordersMaintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teamsReview aging report weekly, provide updates to the Accounts Receivable department regarding past dues accountsFulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfactionCoordinate order and shipping related matters with production, planning, shipping and responsible stakeholdersCoordinate customer complaint handling in cooperation with the department managerEducate internal customers and departments on customer characteristics in order to improve sales and profitabilityJob Requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment. Across all team members, we are looking for the following attributes:Team orientedProcess focusedOpen & honest communicationQuality mindedAbility to persevere and honor commitmentsRecognizes successExecutes with urgencyCreates solutionsCustomer focused in everything we doQualifications:Candidate skills & requirementsEducation: High school diploma required; Bachelor's degree preferredExperience: 2-3 years of data entry experienceComputer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.Other Skills:• High attention to detail with a demonstrated ability to meet deadlines.• Excellent problem solving and organizational skills.• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.• Exceptional verbal and written communication skills.• Ability to manage multiple priorities and work cross-functionally.• Strong prioritizing and multi-tasking skills to work within tight deadlines.This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
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