Accenture
Customer Success Management Specialist
Accenture, Atlanta, Georgia, United States, 30383
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Customer Success ManagerAssist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities.Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation.Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed.Act as the dedicated subject matter expert; demonstrate knowledge of product portfolio for client utilization.Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts.
Basic Qualifications:
Minimum 4 years of sales and/or account management experience.3 years of experience with Microsoft solutions, including Azure, Office 365, Windows Server, SQL Server, and Dynamics 365.2 years of experience presenting to Executives.At least 3 of the following certifications: AZ-900, MS-900, SC-900, PL-900.
Preferred Qualifications:
Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.Strong problem-solving and troubleshooting abilities.Familiarity with CRM systems and issue tracking tools.Customer-focused mindset with a commitment to providing exceptional service.Ability to collaborate effectively with cross-functional teams and stakeholders.Proven ability to meet or exceed defined performance metrics.Bachelor's degree in a related field or equivalent technical experience.
This position is a hybrid opportunity out of our Atlanta, Georgia or Tampa, Florida corporate offices.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, New York or Washington as set forth below. Information on benefits is here.
Role Location Annual Salary Range
California: $67,900 to $156,500Colorado: $67,900 to $135,200New York: $62,900 to $156,500Washington: $72,300 to $144,000
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
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In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Customer Success ManagerAssist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities.Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation.Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed.Act as the dedicated subject matter expert; demonstrate knowledge of product portfolio for client utilization.Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts.
Basic Qualifications:
Minimum 4 years of sales and/or account management experience.3 years of experience with Microsoft solutions, including Azure, Office 365, Windows Server, SQL Server, and Dynamics 365.2 years of experience presenting to Executives.At least 3 of the following certifications: AZ-900, MS-900, SC-900, PL-900.
Preferred Qualifications:
Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.Strong problem-solving and troubleshooting abilities.Familiarity with CRM systems and issue tracking tools.Customer-focused mindset with a commitment to providing exceptional service.Ability to collaborate effectively with cross-functional teams and stakeholders.Proven ability to meet or exceed defined performance metrics.Bachelor's degree in a related field or equivalent technical experience.
This position is a hybrid opportunity out of our Atlanta, Georgia or Tampa, Florida corporate offices.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, New York or Washington as set forth below. Information on benefits is here.
Role Location Annual Salary Range
California: $67,900 to $156,500Colorado: $67,900 to $135,200New York: $62,900 to $156,500Washington: $72,300 to $144,000
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
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