Sales Account Specialist

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.Job Summary

Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager.Job Description

Key Responsibilities:Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested)Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.)Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external)Ability to accurately communicate customer requirements with prompt and timely resolution of problems.Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys.Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.)Completion of action items from customer meetings/emailsResponsible to administer Sales tab on Elevation forms, PTA (premium freight transportation)Responsible for completing various requested Boeing tracking activitiesCompletion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager.Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity.At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned.Meets TKMNA Employee Attributes / CompetenciesMinimum Requirements:High school diploma or equivalentAt least 1-2 years of previous customer service experienceSolid computer skills, beyond the basic levelStrong attention to detailExcellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customerSelf-starting, dependable, accepts ownership, drives own goals/performanceFlexible in scheduling and available for overtime as neededPreferred Requirements:Experience in the aerospace industry, especially in a customer service, sales, or purchasing roleJob Compensation

$19.00 - $26.52/hourBenefits Overview

We offer competitive company benefits to eligible positions, such as:Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment.

Please work with your recruiter or tk representative for applicable benefits information.

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