INflow Federal
IT Support Technician
INflow Federal, Washington, District of Columbia, us, 20022
At INflow Federal, we're not just navigating the frontier of digital transformation; we're reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team!ABOUT THIS POSITION:INflow is seeking an IT Specialist to join our team! If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions.Here, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.
Duties
As a help desk support specialist, you will be supporting a variety of tier 1/2 issues including:User Account Management
Perform password resets and account creations in Active Directory (AD)Manage user permissions and access rightsAssist with Group Policy Object (GPO) implementation and troubleshootingTechnical Support
Provide first-level and second-level support for various Microsoft tools and applicationsTroubleshoot hardware and software issuesEscalate complex issues to appropriate IT teams when necessaryTicket Management
Efficiently use the ticketing system (similar to Remedy or ServiceNow) to track, update, and resolve user issuesPrioritize and manage multiple tickets simultaneouslyMaintain accurate documentation of all support activitiesSystem Administration
Assist with basic system administration tasks related to Microsoft technologiesHelp implement and maintain security protocols and best practicesParticipate in system upgrades and migrations as neededUser Education
Provide clear, patient guidance to end-users on IT-related topicsCreate and maintain user documentation and FAQsConduct basic training sessions on common IT tools and proceduresContinuous Improvement
Stay updated on emerging IT trends and technologiesContribute to the development of IT support processes and proceduresParticipate in team meetings and knowledge-sharing sessionsRequirements
DoD Secret clearanceCompTIA Security+High School Diploma + 2 years' IT experience
Citizenship Requirements:
INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.Other Notes:Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.Candidate must have the ability to lift up to 50 lbs.Must have willingness to perform duties not listed in the job description as required by INflow and our customer.Equal Opportunity Employer:
INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Duties
As a help desk support specialist, you will be supporting a variety of tier 1/2 issues including:User Account Management
Perform password resets and account creations in Active Directory (AD)Manage user permissions and access rightsAssist with Group Policy Object (GPO) implementation and troubleshootingTechnical Support
Provide first-level and second-level support for various Microsoft tools and applicationsTroubleshoot hardware and software issuesEscalate complex issues to appropriate IT teams when necessaryTicket Management
Efficiently use the ticketing system (similar to Remedy or ServiceNow) to track, update, and resolve user issuesPrioritize and manage multiple tickets simultaneouslyMaintain accurate documentation of all support activitiesSystem Administration
Assist with basic system administration tasks related to Microsoft technologiesHelp implement and maintain security protocols and best practicesParticipate in system upgrades and migrations as neededUser Education
Provide clear, patient guidance to end-users on IT-related topicsCreate and maintain user documentation and FAQsConduct basic training sessions on common IT tools and proceduresContinuous Improvement
Stay updated on emerging IT trends and technologiesContribute to the development of IT support processes and proceduresParticipate in team meetings and knowledge-sharing sessionsRequirements
DoD Secret clearanceCompTIA Security+High School Diploma + 2 years' IT experience
Citizenship Requirements:
INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.Other Notes:Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.Candidate must have the ability to lift up to 50 lbs.Must have willingness to perform duties not listed in the job description as required by INflow and our customer.Equal Opportunity Employer:
INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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