INflow Federal
Help Desk Technician
INflow Federal, Washington, District of Columbia, us, 20022
At INflow Federal, we're not just navigating the frontier of digital transformation; we're reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team!
ABOUT THIS POSITION:INflow is seeking a tier 1 Help Desk to join our team! If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions.
Here, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.
Duties
As a help desk support specialist, you will be supporting a variety of tier 1/2 issues including:
User Account Management
Perform password resets and account creations in Active Directory (AD)
Manage user permissions and access rights
Assist with Group Policy Object (GPO) implementation and troubleshooting
Technical Support
Provide first-level and second-level support for various Microsoft tools and applications
Troubleshoot hardware and software issues
Escalate complex issues to appropriate IT teams when necessary
Ticket Management
Efficiently use the ticketing system (similar to Remedy or ServiceNow) to track, update, and resolve user issues
Prioritize and manage multiple tickets simultaneously
Maintain accurate documentation of all support activities
System Administration
Assist with basic system administration tasks related to Microsoft technologies
Help implement and maintain security protocols and best practices
Participate in system upgrades and migrations as needed
User Education
Provide clear, patient guidance to end-users on IT-related topics
Create and maintain user documentation and FAQs
Conduct basic training sessions on common IT tools and procedures
Continuous Improvement
Stay updated on emerging IT trends and technologies
Contribute to the development of IT support processes and procedures
Participate in team meetings and knowledge-sharing sessions
Experience & Certification Requirements
CompTIA Security+
High School Diploma + 2 years' IT experience
Clearance Requirements
DoD Secret clearance
Other Notes
Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Citizenship RequirementsINflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.
Equal Opportunity EmployerINflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
#J-18808-Ljbffr
ABOUT THIS POSITION:INflow is seeking a tier 1 Help Desk to join our team! If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions.
Here, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.
Duties
As a help desk support specialist, you will be supporting a variety of tier 1/2 issues including:
User Account Management
Perform password resets and account creations in Active Directory (AD)
Manage user permissions and access rights
Assist with Group Policy Object (GPO) implementation and troubleshooting
Technical Support
Provide first-level and second-level support for various Microsoft tools and applications
Troubleshoot hardware and software issues
Escalate complex issues to appropriate IT teams when necessary
Ticket Management
Efficiently use the ticketing system (similar to Remedy or ServiceNow) to track, update, and resolve user issues
Prioritize and manage multiple tickets simultaneously
Maintain accurate documentation of all support activities
System Administration
Assist with basic system administration tasks related to Microsoft technologies
Help implement and maintain security protocols and best practices
Participate in system upgrades and migrations as needed
User Education
Provide clear, patient guidance to end-users on IT-related topics
Create and maintain user documentation and FAQs
Conduct basic training sessions on common IT tools and procedures
Continuous Improvement
Stay updated on emerging IT trends and technologies
Contribute to the development of IT support processes and procedures
Participate in team meetings and knowledge-sharing sessions
Experience & Certification Requirements
CompTIA Security+
High School Diploma + 2 years' IT experience
Clearance Requirements
DoD Secret clearance
Other Notes
Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Citizenship RequirementsINflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.
Equal Opportunity EmployerINflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
#J-18808-Ljbffr