University of Utah
UU Student - Admin/Clerical
University of Utah, Salt Lake City, Utah, United States, 84193
Must be available to work up to 19 hours a week in between regular business hours, 8 am-5 pm, Monday through Friday. Occasional work on evenings/weekends and over academic breaks may be required. Availability for one year is required (spring, summer, fall semesters). Our team will work with your schedule to accommodate classes and other commitments.Job Summary:The
International Student & Scholar Services
office is looking for a friendly, empathetic, and upbeat full-time student for the Peer Assistant position. The primary responsibilities of the Peer Assistant are to be the face of the ISSS team, greeting and checking in international students as they enter the office for advising appointments and answering basic questions over email and telephone. The Peer Assistant will also provide general administrative and program support to our ISSS advising and program staff.Our goal is to recruit qualified candidates who can contribute to the excellence and diversity of the academic community and engage students from a variety of cultural backgrounds. Candidates who have a high level of initiative, attention to detail, and a passion for customer service, team building, and mentoring are encouraged to apply. Current international students or students who have studied/lived abroad are preferred.Responsibilities:
Receive and greet students, staff, and faculty.Respond promptly to visitor requests and direct their needs to the appropriate team member or resource.Answer all inbound office calls and manage ISSS email accounts. Address all callers respectfully.Schedule appointments between office visitors and the ISSS staff and advisors.Help coordinate activities with other university departments and program partners.Provide support for visa-related immigration documents by maintaining databases, sending emails to department contacts, scanning documents, and processing E-Forms.Work with ISSS staff and peer assistants to plan and implement events for international students throughout the year, including international education week and student orientation.Prepare and distribute program and office materials, forms, and correspondence.Process and enter data, perform internet searches, and research policy issues as needed.Create and maintain ISSS files and folders for record-keeping purposes.Perform clerical and administrative duties as assigned by the ISSS Team.Analyze current trends to determine future needs for programs.Assist new hires with program-specific training.Photography, social media, and marketing tasks as assigned.Any other duties as assigned.Minimum Qualifications:
Must be a current University of Utah student.Working proficiency in the English language.Punctuality and ability to be at work for hours assigned.Customer Service Skills:
Identifying customer needs and suggesting solutions in a friendly and helpful manner.Intercultural Competence:
Connecting quickly with people from diverse cultures and backgrounds.Empathy:
Making visitors feel heard and anticipating their needs.Written and Verbal Communication Skills:
Actively listening to visitor concerns and presenting complex information clearly.Relational and Team-Building Skills:
Developing good working relationships and supporting colleagues proactively.Organization Skills:
Managing multiple clerical and administrative tasks.Computer Skills:
Familiarity with Microsoft Office and data entry programs (i.e., Excel).Preferences:
Travel, work, or experience living abroad.Emerging leadership skills.Experience providing administrative, academic, or customer service support to international individuals and groups.Proficiency in a second language other than English.Knowledge of the University of Utah departments and resources.Some familiarity with F1 and J1 visa immigration rules.Additional Information:
This position may require the successful completion of a criminal background check and/or drug screen. All qualified individuals are strongly encouraged to apply.
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International Student & Scholar Services
office is looking for a friendly, empathetic, and upbeat full-time student for the Peer Assistant position. The primary responsibilities of the Peer Assistant are to be the face of the ISSS team, greeting and checking in international students as they enter the office for advising appointments and answering basic questions over email and telephone. The Peer Assistant will also provide general administrative and program support to our ISSS advising and program staff.Our goal is to recruit qualified candidates who can contribute to the excellence and diversity of the academic community and engage students from a variety of cultural backgrounds. Candidates who have a high level of initiative, attention to detail, and a passion for customer service, team building, and mentoring are encouraged to apply. Current international students or students who have studied/lived abroad are preferred.Responsibilities:
Receive and greet students, staff, and faculty.Respond promptly to visitor requests and direct their needs to the appropriate team member or resource.Answer all inbound office calls and manage ISSS email accounts. Address all callers respectfully.Schedule appointments between office visitors and the ISSS staff and advisors.Help coordinate activities with other university departments and program partners.Provide support for visa-related immigration documents by maintaining databases, sending emails to department contacts, scanning documents, and processing E-Forms.Work with ISSS staff and peer assistants to plan and implement events for international students throughout the year, including international education week and student orientation.Prepare and distribute program and office materials, forms, and correspondence.Process and enter data, perform internet searches, and research policy issues as needed.Create and maintain ISSS files and folders for record-keeping purposes.Perform clerical and administrative duties as assigned by the ISSS Team.Analyze current trends to determine future needs for programs.Assist new hires with program-specific training.Photography, social media, and marketing tasks as assigned.Any other duties as assigned.Minimum Qualifications:
Must be a current University of Utah student.Working proficiency in the English language.Punctuality and ability to be at work for hours assigned.Customer Service Skills:
Identifying customer needs and suggesting solutions in a friendly and helpful manner.Intercultural Competence:
Connecting quickly with people from diverse cultures and backgrounds.Empathy:
Making visitors feel heard and anticipating their needs.Written and Verbal Communication Skills:
Actively listening to visitor concerns and presenting complex information clearly.Relational and Team-Building Skills:
Developing good working relationships and supporting colleagues proactively.Organization Skills:
Managing multiple clerical and administrative tasks.Computer Skills:
Familiarity with Microsoft Office and data entry programs (i.e., Excel).Preferences:
Travel, work, or experience living abroad.Emerging leadership skills.Experience providing administrative, academic, or customer service support to international individuals and groups.Proficiency in a second language other than English.Knowledge of the University of Utah departments and resources.Some familiarity with F1 and J1 visa immigration rules.Additional Information:
This position may require the successful completion of a criminal background check and/or drug screen. All qualified individuals are strongly encouraged to apply.
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