Customer Service Lead

• CFS is working with a fantastic, family-owned company in the agricultural industry to identify a professional, efficient Customer Service Lead!
• This is a newly created position due to growth!
• This is a great opportunity to grow alongside a successful company!

• Provide excellent customer service over the phone and via email
• Follow up with customers on pending orders and missing information
• Standardize customer service procedures
• Answer questions, mentor, and delegate tasks to three customer service representatives
• Ensure accurate pricing and quantity data is maintained in the database

• Minimum three years of experience in a supervisory position in customer service
• Tech-savvy, picks up new systems quickly
• Excellent written and verbal communication skills, ability to make phone calls with professionalism and courtesy
• Excellent attention to detail

ZRCFS

INOCT2024

This position is fully onsite in Warsaw, Indiana. The annual salary range is $41,600 to $45,760.