APN Healthcare Solutions
ServiceNow FSO-SME
APN Healthcare Solutions, Stamford, CT, United States
APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow FSO - SME
Location: Stamford, CT (Hybrid Work 2 Days work from office)
Contract
Job Description:
Responsibilities:
Position: ServiceNow FSO - SME
Location: Stamford, CT (Hybrid Work 2 Days work from office)
Contract
Job Description:
Responsibilities:
- Design, develop, and configure ServiceNow solutions based on business requirements
- Troubleshoot and resolve issues related to ServiceNow FSO
- Provide technical support and guidance to end-users
- Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions
- Develop and maintain technical documentation and user manuals
- Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements
- Implement ServiceNow best practices
- Conduct training sessions for end-users and stakeholders
- Support testing teams for validation of Test cases and UAT
- Experience in ServiceNow development and administration ServiceNow
- Strong understanding of IT Service Management (ITSM) processes and best practices
- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB
- Experience in Agile concepts, development, and testing methodology
- Experience in Hardware and Software Asset Management (HAM, SAM) modules
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment