Help Desk Analyst

A client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need a great attitude and customer services skills - will train you on technical skills. Looking for future employees who want to grow with the company long term.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .* Basic knowledge of 0365

* Any Mobile Device Management

* Any experience with Azure

* Bilingual in Spanish*** Associate's Degree or Bachelor's Degree in something computer related or 1-2 years of Helpdesk/technical support experience

* Strong customer service skills

* Basic knowledge of PC hardware

* Basic knowledge of Windows operating systems and Microsoft products

* Basic troubleshooting skills

* Ability to pick up new things and systems.