Cynet Systems
Senior Help Desk Analyst
Cynet Systems, Richmond, Virginia, United States, 23214
Job Description:
The Help Desk Analyst provides technical assistance to computer system users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Has knowledge of commonly-used concepts, practices, and procedures within a particular field.nswer questions or resolve computer problems for clients in person, via telephone, or from remote locations.May assist in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The Help Desk Analyst provides technical assistance to computer system users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Has knowledge of commonly-used concepts, practices, and procedures within a particular field.nswer questions or resolve computer problems for clients in person, via telephone, or from remote locations.May assist in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.