End User Support Specialist

OverviewDelaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.ResponsibilitiesPerform all hardware maintenance duties and have the ability to operate automated diagnostics systems and to interpret findingsPerform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR)Track and execute warranties for asset maintenancePerform equipment installation and relocationAssist Government with equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO)Identify required spare parts and maintain inventory of sparesFabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and US Space Force (USSF) requirementsPerform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.)Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updatesPerform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignmentsAttend internal unit required training sessions and meetingsCreate/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements Perform/maintain change control and associated documentationProvide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC) to include: desktop imaging, managing Active Directory contents (accounts, groups, etc.) using DRA, and manage Org share contents.QualificationsActive TS/SCI security clearance requiredTwo (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years.Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive 8570.1 prior to the first duty day.Minimum of 6 years' experience in maintenance, technical, logistics, and life cycle supportExperience with Remedy, Seibel or Service Now ticketing systemsKnowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTCAbility to lift equipment weighing up to 70 poundsValid drivers license and POV for local travel requirements