Database Reports Developer

The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center's business processes. We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Center for the global enterprise contact center. Skills Required: - Must have experience as a Microsoft SQL/TSQL developer - Must have strong experience in Database design and report development - Must understand complex SQL queries for relational databases - Must have the ability to develop ad hoc queries to isolate problems Skills Preferred: - Nice to have experience with IBM Informix, GCP (Big Query, Cloud Spanner) - Nice to have database administration experience with jobs, stored procedures, link servers, and password management - Nice to have knowledge of call center business processes and customer call flow interactions - Nice to have a conceptual understanding of Cisco voice networking - Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management Experience Required: 5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10 years preferred Education Required: Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience; Bachelor's Degree preferred EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."