Support Specialist

Job Description: Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software Installing Printer drivers, IP Printing/Cloud Printing OneDrive Setup and migrations w/ OneNote Cloud Sharing Attempt Data Recovery on failed systems Troubleshoot Encryption issuesTroubleshoot Password issues MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 foremployees using iPlanet and O365 Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task Diagnose cabling issues Network port connectivity verifications Locating rogue networking devices Networking component swapouts (Router, Switch, WAP) Ability to become familiar with approved hardware Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting Ability to utilize TACACS to view switch information Ability to utilize NetDB to perform port assignments Customer Communication Skills Ability to maintain composure with challenging customers Able to direct customers to correct support groups Time and resource management Workload Prioritization Sense of urgency Need Spotlight and Tech Service KB access Due to testing environmentsmust be able to support all field equipment that FieldTechs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, Drop Box.Additional skills & Support required Freight - Level of support provided prior to Execnet Manage Freight HQ PCL Tech would order pc equipment through freight depot Break/Fix / Temp replacements - Escalated with Freight Depot Cell support - tech setup/troubleshooting of cell phones (non mgmt. included) Ready and assist with video conferencing equipment New board room video equipment Will have some assistance with Video Conference Room support Maintain Video Conference Equipment Point of contact for Level 3 video conferencing - Point to point bridging Networking - Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out Work w/ Network Engineer Cisco VOIP support (Install / Troubleshooting) Intermediary between multiple support groups Setup and troubleshoot new-tech non-standard devices (Typically PC equipment,accessories) Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)