Application Support Analyst

Welcome to IntePros, a certified woman-owned company specializing in innovative and results-oriented recruiting and staffing solutions. We take immense pride in genuinely understanding what drives and inspires exceptional individuals like you. Your success is our priority, and we are dedicated to actively shaping your long-term career journey. At IntePros, we believe in comprehensive well-being. You have access to our medical, dental, vision, and mental health programs, ensuring your health and wellness are taken care of. To support your continuous growth, we also provide a $1,500 per year education and professional certification fund. Diversity and inclusion are cornerstones of our company ethos. IntePros is proud to be an equal opportunity employer. We do not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, sexual orientation, disability, age, veteran or military status, retaliation, or any other characteristic protected by law. We celebrate the rich tapestry of backgrounds and perspectives that make us stronger as a team. Please note that only qualified individuals being considered will be contacted. We appreciate your interest and look forward to potentially embarking on a transformative journey together. IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify an Applications Supporet Analyst for a critical engagement in Pittsburgh, PA. Application Support Analyst role & responsibiilities:Candidate is desired for a role in Production Services, Workplace Technology Support Team, primarily supporting the messaging and collaboration environment globally. The team offers 24x7x365 support. This role is for a 11a-8p or 12p-9p eastern shift, covering for 10p-6a shift in India (with shift overlap for continuity-of-care).Required Qualifications (most important to least):Bachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of related infrastructure experience requiredWorking knowledge of secure messaging technologies, including: PGP, TLS, IRM, and S/MIMEWorking knowledge of Microsoft Exchange and M365Ability to effectively handle multiple and occasionally competing priorities/tasksStrong oral and written communication skills to effectively communicate with staff and customers Preferred Qualifications (most important to least):Experience in the securities or financial services industry is a plusFunctional knowledge of Symantec Mail Security GatewayFunctional knowledge of DNS, SPF, DKIM, and DMARCFunctional knowledge of highly-available and load-balanced application environmentsFunctional knowledge of IMAP and SMTP protocols#LI-BV1