RICEFW Technologies
Help Desk Coordinator 4
RICEFW Technologies, Trenton, New Jersey, us, 08628
Contractor needed to provide tier 1 technical support responding to incidents and requests that come into the help desk via phone and email.
Note: This requirement is a 35 hr work week ONSITE.
Candidate should be comfortable working in the DCA office full time. The manager states this is a socially distanced safe environment.
Full-time professional work experience in a service desk / help desk environment.
RELEVANT WORK EXPERIENCE: 2 or more years.
Provide tier 1 technical support. Duties include:•Respond to incidents and requests that come into the help desk via phone and email•Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff•Close tickets with appropriate notes and resolutions in a timely manner•Subject areas include•Active Directory and Office 3NA accounts•Desktops, laptops, tablets, smartphones•Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle)•Custom department and division applications•Basic network connectivity troubleshooting
Required/Desired SkillsSkill Required /Desired Amount of Experience Candidate Response Ability to triage incoming Help Desk hardware and software tickets (phone and email). Required 2 Years Ability to provide first level technical support to all users of DCA IT systems (hardware and software). Assign tickets to other groups. Required 2 Years Perform in-place upgrades of PCs and laptops and install software as needed. Required 2 Years Document all work completed and update Help Desk inventory, solutions DB, etc. Required 2 Years Ability to image computers, preparing newer computers for deployment. Required 2 Years Basic Active Directory and Office 3NA Knowledge Required 2 Years
QuestionsNo. Question Candidate Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address Question3 NA not to exceed NA. Do you accept this requirement? Question4 Where is the candidate currently geographically located? Question5 If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? Question6 Candidate understands this is an Onsite position and not hybrid or remote. Do you accept this requirement?
Note: This requirement is a 35 hr work week ONSITE.
Candidate should be comfortable working in the DCA office full time. The manager states this is a socially distanced safe environment.
Full-time professional work experience in a service desk / help desk environment.
RELEVANT WORK EXPERIENCE: 2 or more years.
Provide tier 1 technical support. Duties include:•Respond to incidents and requests that come into the help desk via phone and email•Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff•Close tickets with appropriate notes and resolutions in a timely manner•Subject areas include•Active Directory and Office 3NA accounts•Desktops, laptops, tablets, smartphones•Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle)•Custom department and division applications•Basic network connectivity troubleshooting
Required/Desired SkillsSkill Required /Desired Amount of Experience Candidate Response Ability to triage incoming Help Desk hardware and software tickets (phone and email). Required 2 Years Ability to provide first level technical support to all users of DCA IT systems (hardware and software). Assign tickets to other groups. Required 2 Years Perform in-place upgrades of PCs and laptops and install software as needed. Required 2 Years Document all work completed and update Help Desk inventory, solutions DB, etc. Required 2 Years Ability to image computers, preparing newer computers for deployment. Required 2 Years Basic Active Directory and Office 3NA Knowledge Required 2 Years
QuestionsNo. Question Candidate Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address Question3 NA not to exceed NA. Do you accept this requirement? Question4 Where is the candidate currently geographically located? Question5 If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? Question6 Candidate understands this is an Onsite position and not hybrid or remote. Do you accept this requirement?