Desktop Support Specialist

Responsibilities for this position may include but are not limited to:Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight staysEnsures consistent processes, procedures and technologies are utilized across Client enterprise environment.Understand and follow direction provided by the team leads and managers of different Client products and towers.Document recurring issues in the Client Knowledge BaseDocument in detail case status and tasks / work completed with end users in the Client ITSM systemResponsible for racking and stacking of physical devicesInstalling new ethernet cabling (Mass cabling requirements to be handled through a vendor)Basic Networking troubleshooting skillsPerform MACD (move, add, change, delete) activities for end user LAN and voice devicesConnect to device console and sharing screen through Microsoft teams/WebexFollow the Client critical incident processFollow Client required safety protocols and complete regular trainings on safety and complianceRequired Qualifications:Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:Mobile Device Management and Mobile Web Apps, iOS, etc.Active Directory AdministrationWindows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office 365 support and advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for MacsGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersVideo Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imagingStrong customer service skills