IT SPECIALIST (CUSTSPT/INFOSEC)

Summary You will serve as a INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT/INFOSEC) in the Information Technology Program ofCOMNAVREG MIDLANT NORFOLK. Responsibilities You develop problem tracking databases for trend analysis. You will configure desktop hardware and peripherals (e.g., network cards, printers, video cards, scanners, or similar items) to minimize disruptions of computer operations. You will interview information technology (IT) system users to ascertain system issues and lead them through diagnostic procedures. You will plan delivery of information technology (IT) customer support services (e.g., hardware or software installation, configuration, troubleshooting, or similar services) for an organization. Requirements Conditions of Employment Qualifications FOR GS-11: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Preparing network orders and Invoice validation for Information Technology (IT) services; 2) Providing programmatic support with government and commercial service providers of Emergency Land Mobile Radio (ELMR) system operations; 3) Following procurement procedures to ensure appropriate interaction with contracted providers of IT services; and 4) Supporting Public Safety Network (PSNET) related projects such as automated gates and turnstiles at entry control panels. NOTE: This information must be supported in your resume to be considered for the position. FOR GS-09: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Assisting in preparing network orders and Invoice validation for Information Technology (IT) services; 2) Assisting in the review and coordination of IT requirements in order to successfully plan and manage provision of IT services; and 3) Utilizing IT Information Assurance to ensure compliance with directives and appropriate response to information assurance incidents. Note: This information must be supported in your resume to be considered for the position. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Applicants may qualify with the following education in lieu of the specialized experience qualification: For GS-11: Successful completion of a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. OR Successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. For GS-9: Successful completion of a master's degree or equivalent graduate degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Successfully completed 2 full years (36 hours) of progressively higher graduate level education leading to a master's degree or equivalent graduate degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holiday. Employee may also be required to remain on duty or report for duty during national emergency, sever weather or other installation closing. May be required to work overtime and subject to call back. Employee is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in the DON Cyberspace Information Technology and Cybersecurity Workforce Management and Qualification Manual SECNAV M-5239.2 of Jun 2016