IT SPECIALIST (CUSTSPT)

Summary You will serve as an IT SPECIALIST (CUSTSPT) for the IM CUSTOMER SERVICES BRANCH in the ACIO/INFORMATION TECHNOLOGY DIVISION, CORPORATE OPERATIONS DEPARTMENT of NAVAL SURFACE WARFARE CTR CORONA DIV. Responsibilities You will develop and update telecommunication (Telecom) standards and policies for the Corona site, validating customer requirements, and reviewing and approving facilities projects for communication requirements. You will perform project Quality Assurance inspections to ensure communications installs are performed properly and meet industry standards and codes and will report deficiencies to the Facilities branch for contract remediation. You will act as the program manager for all telecommunication service programs at the Command and will act as a liaison between Naval Sea Systems Command (NAVSEA) and Defense Information Systems Agency (DISA). You will validate, create, submit, and manage circuit order requests on behalf of the command. You will initiate and manage contractual actions for voice, data, cable and Enhanced Mobile Satellite Service (EMSS) services. You will also serve as the ServiceNow Helpdesk Manager which includes managing a new Field Services section, ticket queue, Service Level Agreement's (SLA's) and customer requirements. You will direct technician taskings, collect metrics, and create workflows. You will perform circuit installs and troubleshooting, schedule outages, assist with systems migration, provide escort services, and manage day-to-day operations. Requirements Conditions of Employment Qualifications For the NT-05: Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-04 (GS-11/12 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Validating customer requirements and performing inspections to manage Telecommunications (Telecom) service programs for an organization. For the NT-04: Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-03 (GS-09/10 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Consulting with customers to troubleshoot and address issues for Telecommunications (Telecom) service programs. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is part of the Warfare Centers Personnel Demonstration Project. The NT-5 pay band encompasses positions equivalent to GS-13 and GS-14, including high grade positions. The NT-4 pay band encompasses positions equivalent to GS-11 and GS-12. Salary Range: NT-04 (GS-11/12 equivalent): $76,788 - $131,452. NT-05: (GS-13/14 equivalent): $101,121 - $184,725. For the NT-05 Only: The above salary range represents all of the positions within the band, including high grade positions. This is not a high grade position. Therefore, the salary may be limited to GS-13 Step 10. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.