Salesforce Lead

Position - Associate Director of Salesforce Development/Lead Salesforce Developer [C] Location - Remote in USA (Remote on EST; potential travel to client site once (unlikely) Mandatory Skills - Salesforce Field Service (FSL) required, 5 years in a leadership role of Salesforce development teams, 7 years of experience in IT applications, Dynamics CRM is a HUGE plus, Healthcare experience is a plus Contract C2C Job Job Description We are looking for a Associate Director of Salesforce Development. This positionis remote 12 month contract opportunity. What You'll Do Serve as the primary technical architect and trusted colleague for Salesforce, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy Research and analyze new features / concepts with Salesforce. execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation Prepare and present program-level communications for executives and stakeholders Provide excellent customer service to meet or exceed expectations during launch or migration Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations Contribute to technology team initiatives and assist with other relevant projects as assigned What You'll Need Required 5 years in a leadership role of Salesforce development teams 7 years' experience in information technology application or other technical operations BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform; knowledge of Dynamics CRM a plus Advanced skills in leadership, change management, and culture change Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors Highly developed capabilities in negotiation, facilitation, and consensus building Exceptional oral and written communication and presentation skills Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects Hands-on experience in Agile software delivery models Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale Hands-on experience in Salesforce administration and development (Apex and Lightning) Working knowledge of data analytics platforms (Tableau) Preferred Past experience in healthcare a plus Master's degree in computer science / engineering or related field Certified Salesforce Developer or Certified Salesforce Technical Architect