Gwinnett County, GA
IT Network Admin-Telecom
Gwinnett County, GA, Tate, Georgia, United States, 30177
Salary:
$71,634.00 - $83,275.00 Annually
Location :
Gwinnett County, GA
Job Type:
Full-Time Merit
Job Number:
24-02766
Department:
Department of Information Technology Services
Opening Date:
10/31/2024
Closing Date:
12/1/2024 11:59 PM Eastern
FLSA:
Exempt
Class Summary
REPOSTED & REVISED
Job Description This position is responsible for continually reviewing current methods of voice, video, and data transmission. This position is also responsible for conducting engineering studies of current environment and future growth and preparing technical reports.
Essential Duties
Compiles data evaluating and justifying requests for equipment and material to be included in the budget.Evaluates the use of new voice and data transmission technologiesFive9 Cloud Call Center and Agent Supervisor Stations ReportingIVR IVA Administration and IVR Script CUIC Finesse Recording DashboardVerint Management SystemCUCM Unity IM & Presence and UCCX ZoomGateway RTMT SCCP&SIP Phone Jabber ATAControl Hub Administration and Cisco WebEx CollaborationCSF Cisco Cloud Phone Cisco Desk ProCUBE Router Switch VMWareMPLS OSPF BGP SIP WireShark SolarWindsTelecommunication - Cisco Unity and Traditional & VOIP PBXsT1 PRI Digital Phone Analog Phone Fax MachineKnowledgeable in Cisco routers, switches, Access Points, and IPFlexOther Job Requirements/Information
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, credit check, and fingerprinting.This job may require on-call rotation and emergency after hours, weekends, and/or holidays.GradeThe grade for this position is C44(1). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
Bachelor's Degree in a related field ANDFive years of professional level computer analyst and/or systems experience
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, pleaseAdditional Information
About Gwinnett County
Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
VisionGwinnett is the preferred community where everyone thrives!
MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.
ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employeesDental and vision plansPrescription drug plan
Wellness
Onsite Employee Wellness Center24/7 Employee Assistance Program (EAP)ImmunizationsWellness education and incentive programsAnnual wellness fair
Family and Career
Training and professional development opportunitiesFamily planning benefitsFour weeks of paid parental leave
Time
Annual/Sick Leave12 paid holidays per calendar year1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent careHealth Reimbursement Arrangement (HRA) availableHealth Savings Account (HSA) availableRetirement and Savings Plans401(a) Defined Contribution457 (b) Deferred CompensationLongevity payTuition reimbursementFinancial education programs
Protection
Basic, optional, and dependent life insuranceShort-term and long-term disabilityCritical illness and accident insuranceHospital indemnity insuranceIdentity theft protection
To learn more about the Benefits offered at Gwinnett County, click here.
01
Have you completed a degree in Information Technology, Computer Science, Business Systems, Information Systems, or a related field?
Have not completed a degree in the specified fields of studyCompleted associate degree in the specified fields of studyCompleted bachelor's degree in the specified fields of studyCompleted master's degree or higher in the specified fields of study
02
How many years of IT Systems Analyst, Service Desk, Technician, or IT Service Management Systems Admin experience do you have?
noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 or more years
Required Question
$71,634.00 - $83,275.00 Annually
Location :
Gwinnett County, GA
Job Type:
Full-Time Merit
Job Number:
24-02766
Department:
Department of Information Technology Services
Opening Date:
10/31/2024
Closing Date:
12/1/2024 11:59 PM Eastern
FLSA:
Exempt
Class Summary
REPOSTED & REVISED
Job Description This position is responsible for continually reviewing current methods of voice, video, and data transmission. This position is also responsible for conducting engineering studies of current environment and future growth and preparing technical reports.
Essential Duties
Compiles data evaluating and justifying requests for equipment and material to be included in the budget.Evaluates the use of new voice and data transmission technologiesFive9 Cloud Call Center and Agent Supervisor Stations ReportingIVR IVA Administration and IVR Script CUIC Finesse Recording DashboardVerint Management SystemCUCM Unity IM & Presence and UCCX ZoomGateway RTMT SCCP&SIP Phone Jabber ATAControl Hub Administration and Cisco WebEx CollaborationCSF Cisco Cloud Phone Cisco Desk ProCUBE Router Switch VMWareMPLS OSPF BGP SIP WireShark SolarWindsTelecommunication - Cisco Unity and Traditional & VOIP PBXsT1 PRI Digital Phone Analog Phone Fax MachineKnowledgeable in Cisco routers, switches, Access Points, and IPFlexOther Job Requirements/Information
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, credit check, and fingerprinting.This job may require on-call rotation and emergency after hours, weekends, and/or holidays.GradeThe grade for this position is C44(1). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
Bachelor's Degree in a related field ANDFive years of professional level computer analyst and/or systems experience
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, pleaseAdditional Information
About Gwinnett County
Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
VisionGwinnett is the preferred community where everyone thrives!
MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.
ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employeesDental and vision plansPrescription drug plan
Wellness
Onsite Employee Wellness Center24/7 Employee Assistance Program (EAP)ImmunizationsWellness education and incentive programsAnnual wellness fair
Family and Career
Training and professional development opportunitiesFamily planning benefitsFour weeks of paid parental leave
Time
Annual/Sick Leave12 paid holidays per calendar year1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent careHealth Reimbursement Arrangement (HRA) availableHealth Savings Account (HSA) availableRetirement and Savings Plans401(a) Defined Contribution457 (b) Deferred CompensationLongevity payTuition reimbursementFinancial education programs
Protection
Basic, optional, and dependent life insuranceShort-term and long-term disabilityCritical illness and accident insuranceHospital indemnity insuranceIdentity theft protection
To learn more about the Benefits offered at Gwinnett County, click here.
01
Have you completed a degree in Information Technology, Computer Science, Business Systems, Information Systems, or a related field?
Have not completed a degree in the specified fields of studyCompleted associate degree in the specified fields of studyCompleted bachelor's degree in the specified fields of studyCompleted master's degree or higher in the specified fields of study
02
How many years of IT Systems Analyst, Service Desk, Technician, or IT Service Management Systems Admin experience do you have?
noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 or more years
Required Question