Gwinnett County, GA
Business Relationship Manager
Gwinnett County, GA, Tate, Georgia, United States, 30177
Salary:
$99,572.00 - $116,997.00 Annually
Location :
Gwinnett County, GA
Job Type:
Full-Time Appointed
Job Number:
24-02832
Department:
Department of Information Technology Services
Opening Date:
11/20/2024
Closing Date:
12/31/2024 11:59 PM Eastern
FLSA:
Exempt
Class Summary
Job DescriptionThe Business Relationship Manager collaborates with the senior leadership of the departments to which they are assigned to create technology roadmaps and identify opportunities for technology innovations that drive improved service delivery and business optimization. This position will report directly to the Manager of the Business Strategic Services/Business Relationship Management, which is part of the Business Strategic Services Division (BSS) within the Department of Information Technology.
Essential Duties
Partner with senior business leaders including Department Directors and their teams to deeply understand strategic and tactical business objectivesWork with IT Leadership to create and implement business strategies that leverage and integrate IT strategy and technology to achieve business objectivesLead development of financial models indicating the investment required and estimated benefitsAdvocate and lead business process focus. Support those in the utilizing various tools such as mapping, modeling, workflow analysis, gap analysis, and use casesChampion and manage three-year rolling technology roadmaps for the business departments to which you are assignedRepresent business needs in the identification and prioritization of IT performance improvement opportunitiesCollaborate with stakeholders to create and present business cases for proposed technology initiativesConduct competitive analysis and benchmarking of candidate technology solutionsThrough participation in Governance committees, ensure overall execution of the project portfolios and capability roadmap realization, and measure the quality and business value of IT investments to ensure customer satisfactionServe as a point of escalation in the event services are not meeting expected outcomesEstablish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met including the management of client expectationsCollaborate with business leadership to identify and champion a robust pipeline of automation and optimization initiatives throughout an intake processPublic Speaking Duties
Facilitate and lead regular meetings and presentations with executive leaders within Gwinnett County governmentPresent budget proposals, business cases, and similar information to both persuade and informOpportunities to speak at conferences, participate in committees, and outreach events are available, but not requiredOther Job Requirements/InformationThis job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.GradeThe grade for this position is 107. Salary will be dependent on education and experience.
This position is eligible for the Employee Referral Program.
Minimum QualificationsBachelor's Degree in Computer Information Systems, Business, or a closely related fieldSeven years of department leadership, professional analyst, strategic planning, or consulting experienceOr, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed aboveStrong communications and presentation skills to senior and executive leadershipValid Driver's LicensePreferred Qualifications
Experience working for or servicing public organizations such as local, state, or federal government
ITIL and/or BRMP Certification
Seven years of related IT business and/or consulting experience related to technology initiatives or products for medium to large size environments
Strong executive presence
Experience developing business cases and experience with financial analysis and modeling
Broad understanding of Information Technology platforms
Proven ability to develop and communicate technology strategies
Experience preparing and presenting quantitative documentation from primary and secondary research to support proposals and business cases (i.e., cost and benefits analysis)For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, click hereAdditional Information
About Gwinnett County
Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
VisionGwinnett is the preferred community where everyone thrives!
MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.
ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employeesDental and vision plansPrescription drug plan
Wellness
Onsite Employee Wellness Center24/7 Employee Assistance Program (EAP)ImmunizationsWellness education and incentive programsAnnual wellness fair
Family and Career
Training and professional development opportunitiesFamily planning benefitsFour weeks of paid parental leave
Time
Annual/Sick Leave12 paid holidays per calendar year1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent careHealth Reimbursement Arrangement (HRA) availableHealth Savings Account (HSA) availableRetirement and Savings Plans401(a) Defined Contribution457 (b) Deferred CompensationLongevity payTuition reimbursementFinancial education programs
Protection
Basic, optional, and dependent life insuranceShort-term and long-term disabilityCritical illness and accident insuranceHospital indemnity insuranceIdentity theft protection
To learn more about the Benefits offered at Gwinnett County, click here.
01
Do you have a degree in a computer science, information systems or a related field?
no completed degree in the specified fields of studyCompleted associate degree in the specified fields of studyCompleted bachelor's degree in the specified fields of studyCompleted master's degree or higher in the specified fields of study
02
List your specific field of study. If none, type N/A.
03
How many years of IT or related experience do you have?
noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 or more years
04
How many years of department leadership, professional analyst, strategic planning, or consulting experience do you have?
noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 or more years
05
Describe your professional experience creating and presenting executive-level presentations to persuade and inform.
06
Do you have experience with creating business cases for proposed technology initiatives? Briefly describe your approach to completing these documents including how you go about providing cost/benefit analyses.
07
Do you have a demonstrated track record of successfully working, collaborating, and establishing credibility in a matrix managed environment. Briefly describe your experience(s).
08
Do you have experience working with business clients to define future business architectures or strategic technology roadmaps? Please explain that experience and specific examples of when you performed this type of work.
09
Describe your professional experience working with financial models and analysis.
10
Do you have experience with developing and communicating strategies that include leveraging or purchasing technology? Please explain.
11
Describe your experience in gathering business requirements and documenting those requirements.
12
Briefly describe your experience with conducting competitive analysis and benchmarking of candidate technology solutions for business customer?
Required Question
$99,572.00 - $116,997.00 Annually
Location :
Gwinnett County, GA
Job Type:
Full-Time Appointed
Job Number:
24-02832
Department:
Department of Information Technology Services
Opening Date:
11/20/2024
Closing Date:
12/31/2024 11:59 PM Eastern
FLSA:
Exempt
Class Summary
Job DescriptionThe Business Relationship Manager collaborates with the senior leadership of the departments to which they are assigned to create technology roadmaps and identify opportunities for technology innovations that drive improved service delivery and business optimization. This position will report directly to the Manager of the Business Strategic Services/Business Relationship Management, which is part of the Business Strategic Services Division (BSS) within the Department of Information Technology.
Essential Duties
Partner with senior business leaders including Department Directors and their teams to deeply understand strategic and tactical business objectivesWork with IT Leadership to create and implement business strategies that leverage and integrate IT strategy and technology to achieve business objectivesLead development of financial models indicating the investment required and estimated benefitsAdvocate and lead business process focus. Support those in the utilizing various tools such as mapping, modeling, workflow analysis, gap analysis, and use casesChampion and manage three-year rolling technology roadmaps for the business departments to which you are assignedRepresent business needs in the identification and prioritization of IT performance improvement opportunitiesCollaborate with stakeholders to create and present business cases for proposed technology initiativesConduct competitive analysis and benchmarking of candidate technology solutionsThrough participation in Governance committees, ensure overall execution of the project portfolios and capability roadmap realization, and measure the quality and business value of IT investments to ensure customer satisfactionServe as a point of escalation in the event services are not meeting expected outcomesEstablish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met including the management of client expectationsCollaborate with business leadership to identify and champion a robust pipeline of automation and optimization initiatives throughout an intake processPublic Speaking Duties
Facilitate and lead regular meetings and presentations with executive leaders within Gwinnett County governmentPresent budget proposals, business cases, and similar information to both persuade and informOpportunities to speak at conferences, participate in committees, and outreach events are available, but not requiredOther Job Requirements/InformationThis job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.GradeThe grade for this position is 107. Salary will be dependent on education and experience.
This position is eligible for the Employee Referral Program.
Minimum QualificationsBachelor's Degree in Computer Information Systems, Business, or a closely related fieldSeven years of department leadership, professional analyst, strategic planning, or consulting experienceOr, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed aboveStrong communications and presentation skills to senior and executive leadershipValid Driver's LicensePreferred Qualifications
Experience working for or servicing public organizations such as local, state, or federal government
ITIL and/or BRMP Certification
Seven years of related IT business and/or consulting experience related to technology initiatives or products for medium to large size environments
Strong executive presence
Experience developing business cases and experience with financial analysis and modeling
Broad understanding of Information Technology platforms
Proven ability to develop and communicate technology strategies
Experience preparing and presenting quantitative documentation from primary and secondary research to support proposals and business cases (i.e., cost and benefits analysis)For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, click hereAdditional Information
About Gwinnett County
Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
VisionGwinnett is the preferred community where everyone thrives!
MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.
ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employeesDental and vision plansPrescription drug plan
Wellness
Onsite Employee Wellness Center24/7 Employee Assistance Program (EAP)ImmunizationsWellness education and incentive programsAnnual wellness fair
Family and Career
Training and professional development opportunitiesFamily planning benefitsFour weeks of paid parental leave
Time
Annual/Sick Leave12 paid holidays per calendar year1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent careHealth Reimbursement Arrangement (HRA) availableHealth Savings Account (HSA) availableRetirement and Savings Plans401(a) Defined Contribution457 (b) Deferred CompensationLongevity payTuition reimbursementFinancial education programs
Protection
Basic, optional, and dependent life insuranceShort-term and long-term disabilityCritical illness and accident insuranceHospital indemnity insuranceIdentity theft protection
To learn more about the Benefits offered at Gwinnett County, click here.
01
Do you have a degree in a computer science, information systems or a related field?
no completed degree in the specified fields of studyCompleted associate degree in the specified fields of studyCompleted bachelor's degree in the specified fields of studyCompleted master's degree or higher in the specified fields of study
02
List your specific field of study. If none, type N/A.
03
How many years of IT or related experience do you have?
noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 or more years
04
How many years of department leadership, professional analyst, strategic planning, or consulting experience do you have?
noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 or more years
05
Describe your professional experience creating and presenting executive-level presentations to persuade and inform.
06
Do you have experience with creating business cases for proposed technology initiatives? Briefly describe your approach to completing these documents including how you go about providing cost/benefit analyses.
07
Do you have a demonstrated track record of successfully working, collaborating, and establishing credibility in a matrix managed environment. Briefly describe your experience(s).
08
Do you have experience working with business clients to define future business architectures or strategic technology roadmaps? Please explain that experience and specific examples of when you performed this type of work.
09
Describe your professional experience working with financial models and analysis.
10
Do you have experience with developing and communicating strategies that include leveraging or purchasing technology? Please explain.
11
Describe your experience in gathering business requirements and documenting those requirements.
12
Briefly describe your experience with conducting competitive analysis and benchmarking of candidate technology solutions for business customer?
Required Question