People & Culture (HR) Generalist

Points North is looking for a dynamic and motivated People and Culture (HR) Generalist to join our growing People and Culture team! In this role, you will be responsible for a variety of functions, including recruitment and talent acquisition, organizational development, employee relations, and benefits administration. The ideal candidate will have a strong understanding of HR best practices, excellent interpersonal skills, and a passion for fostering a positive workplace culture.What You’ll Be Doing:Recruitment and Talent Acquisition:Manage the end-to-end recruitment process, including job postings, candidate sourcing, interviewing, and facilitating a smooth offer to onboarding experience

Collaborate with hiring managers to understand headcount needs and develop effective recruitment strategies based

Enhance employer branding through outreach initiatives and online presence

Organizational Development:Assist in the design and implementation of training and development programs

Support performance management processes, including goal setting and bi-annual performance reviews cadences

Participate in career architecture refresh developing clear career pathing for employees

Promote employee engagement initiatives and contribute to a positive organizational culture

Employee Relations:Serve as a point of contact for employee inquiries regarding policies, procedures, and workplace issues

Address and resolve employee concerns and conflicts in a timely and professional manner

Conduct exit interviews, bi-annual employee engagement surveys, new hire feedback and stay interviews with employees; analyze feedback for continuous improvement

Benefits Administration:Support employee benefits programs, including health insurance, retirement plans, and leave policies

Assist employees with benefits enrollment and inquiries

Stay updated on benefits trends and regulations to ensure compliancePeople and Culture Support:Maintain accurate and up-to-date employee records and documentation

Assist in the development and implementation of company policies and procedures

Active member of the Culture Committee

Support various projects and initiatives, as needed

We're Looking For:Bachelor’s degree in Human Resources, Business Administration, or related field; or relevant equivalent experience in the field

3+ years of experience in an employee facing People and Culture role (Recruitment, HRBP, HR Generalist)

Minimum of 6+ months experience in a high growth SaaS or agency environment

Strong knowledge of HR principles, practices, and employment laws

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to handle sensitive information with confidentiality

Proficient in Microsoft Office Suite, Applicant Tracking, and HRIS systems