Centra Credit Union
VP Digital Experience Strategy and Delivery
Centra Credit Union, Columbus, Indiana, United States, 47201
DESCRIPTION/RESPONSIBILITIES: Centra offers competitive compensation and benefits; this position is eligible for relocation benefits as well. When you work with us, youll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.
ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform. * Develops Centras vision for a digital credit union by leveraging best-in-class digital services that are user-friendly, widely adopted by Members and Team Members, and deliver a Digital Experience that is aligned with the Centra brand while meeting our fiduciary and compliance obligations. * Builds and champions a multi-year strategy to increase Member adoption of Centras Digital Experience. Develops from RFP through implementation and manages a plan to address gaps, areas of opportunity, internal process flow opportunities, and monitors and drives growth for Key Performance Indicators (KPIs). * Digital Experience and evolution include, but not limited to, online and mobile banking services, bill pay, remote deposit capture, online account openings, online loan application, digital meetings with Members, video banking services e-signatures, electronic forms, address validation, online account opening, and identity verification tools. * Facilitates evaluation, develops business cases, and project oversight for system functionality enhancements or replacements, system integrations, and process changes. This includes solutions utilizing Artificial Intelligence, robotics, process automation, process engineering and other digital solutions. * Analyzes project anticipated costs and expected Return on Investment (ROI). Establish a monitoring system to analyze results and reports of each solution effectively to ensure overall goals of functionality and ROI are met. * Develops, implements, and maintains policies and procedures for information systems administration, support, and maintenance. * Collaborates with lines of business to evaluate opportunities to implement or improve systems, applications or maximize digital utilization. * Manages vendor relationships to ensure vendors are performing at an optimal level. * Supervises the Digital Experience Team including software developers. Supervisory duties include performance management, training, and development, and demonstrating and cultivating Centras Vision, Mission, Culture, and Core Values. * Leverages industry resources, memberships, competitive insights, and data/analytics to translate business goals into digital strategies that ensure connectivity, consistency, and Member focus. Maintain awareness of industry products, standards and metrics regarding digital features and functionalities and provides consult to Senior Management. * Leads development and implementation of digital solutions including integration with vendor products using technologies such as .Net Framework, SQL, Reporting Tools, and Agile methodology. * Provides technical expertise for Business Continuity Plan (BCP) planning and testing.
EDUCATION and EXPERIENCE - (Equivalent combination of Education and Experience will be considered.) * Bachelor's Degree in Related Field * Eight years to 10 years of similar or related experience, including preparatory experience.
Education Preferred * Bachelors or better * 8-10 years related experience or better * Equivalent combination education and experience or better
Centra is an Equal Opportunity Employer.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform. * Develops Centras vision for a digital credit union by leveraging best-in-class digital services that are user-friendly, widely adopted by Members and Team Members, and deliver a Digital Experience that is aligned with the Centra brand while meeting our fiduciary and compliance obligations. * Builds and champions a multi-year strategy to increase Member adoption of Centras Digital Experience. Develops from RFP through implementation and manages a plan to address gaps, areas of opportunity, internal process flow opportunities, and monitors and drives growth for Key Performance Indicators (KPIs). * Digital Experience and evolution include, but not limited to, online and mobile banking services, bill pay, remote deposit capture, online account openings, online loan application, digital meetings with Members, video banking services e-signatures, electronic forms, address validation, online account opening, and identity verification tools. * Facilitates evaluation, develops business cases, and project oversight for system functionality enhancements or replacements, system integrations, and process changes. This includes solutions utilizing Artificial Intelligence, robotics, process automation, process engineering and other digital solutions. * Analyzes project anticipated costs and expected Return on Investment (ROI). Establish a monitoring system to analyze results and reports of each solution effectively to ensure overall goals of functionality and ROI are met. * Develops, implements, and maintains policies and procedures for information systems administration, support, and maintenance. * Collaborates with lines of business to evaluate opportunities to implement or improve systems, applications or maximize digital utilization. * Manages vendor relationships to ensure vendors are performing at an optimal level. * Supervises the Digital Experience Team including software developers. Supervisory duties include performance management, training, and development, and demonstrating and cultivating Centras Vision, Mission, Culture, and Core Values. * Leverages industry resources, memberships, competitive insights, and data/analytics to translate business goals into digital strategies that ensure connectivity, consistency, and Member focus. Maintain awareness of industry products, standards and metrics regarding digital features and functionalities and provides consult to Senior Management. * Leads development and implementation of digital solutions including integration with vendor products using technologies such as .Net Framework, SQL, Reporting Tools, and Agile methodology. * Provides technical expertise for Business Continuity Plan (BCP) planning and testing.
EDUCATION and EXPERIENCE - (Equivalent combination of Education and Experience will be considered.) * Bachelor's Degree in Related Field * Eight years to 10 years of similar or related experience, including preparatory experience.
Education Preferred * Bachelors or better * 8-10 years related experience or better * Equivalent combination education and experience or better
Centra is an Equal Opportunity Employer.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity