Merkle
Senior Salesforce CRM Strategy Consultant - Remote
Merkle, Chicago, Illinois, United States,
Job Description
We are looking for an experienced Salesforce CRM Consultant to join our team. You will lead Salesforce platform implementation projects, providing strategic guidance, business process consulting, and technology implementation expertise. Your main responsibilities will include managing client relationships, overseeing project documentation, and leading projects from launch to successful deployment. This is an excellent opportunity to work across multiple industries and create solutions that make a difference.
As a Platinum Salesforce Consulting Partner, Merkle boasts one of the largest cross-cloud teams, specializing in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Our focus is on helping brands use data and engage with customers at every stage of their journey. We foster a collaborative environment, with an emphasis on technology and an employee-centric culture. You will report to Senior Director, Salesforce CX Practice.
Responsibilities:
Lead the implementation of Salesforce platform projects
Provide strategic guidance for our clients, offering guidance on applying Salesforce to meet their needs and ensuring comprehensive solutions and roadmaps, business process consulting, and technology expertise
Define solutions and establish architecture
Establish and manage governance and program management office processes to oversee solution delivery, deliverables, schedules, resources, and costs
Manage team goals and performance
Identify and address problem areas, develop corrective action and mitigation plans, and lead successful resolution
Contribute to the pre-sales process
Mentor junior consultant resources
We are looking for an experienced Salesforce CRM Consultant to join our team. You will lead Salesforce platform implementation projects, providing strategic guidance, business process consulting, and technology implementation expertise. Your main responsibilities will include managing client relationships, overseeing project documentation, and leading projects from launch to successful deployment. This is an excellent opportunity to work across multiple industries and create solutions that make a difference.
As a Platinum Salesforce Consulting Partner, Merkle boasts one of the largest cross-cloud teams, specializing in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Our focus is on helping brands use data and engage with customers at every stage of their journey. We foster a collaborative environment, with an emphasis on technology and an employee-centric culture. You will report to Senior Director, Salesforce CX Practice.
Responsibilities:
Lead the implementation of Salesforce platform projects
Provide strategic guidance for our clients, offering guidance on applying Salesforce to meet their needs and ensuring comprehensive solutions and roadmaps, business process consulting, and technology expertise
Define solutions and establish architecture
Establish and manage governance and program management office processes to oversee solution delivery, deliverables, schedules, resources, and costs
Manage team goals and performance
Identify and address problem areas, develop corrective action and mitigation plans, and lead successful resolution
Contribute to the pre-sales process
Mentor junior consultant resources