North American Savings Bank
Deposit Operations Specialist
North American Savings Bank, Kansas City, Missouri, United States, 64101
NASB has job openings across all departments. Start your career with a local Kansas City bank and national banking lender today!
Available JobsPosition:
Deposit Operations SpecialistLocation:
Kansas City, MO
Job Id:
1395# of Openings:
1Job SummaryThe Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.What you can expect to work onResponsible for taking a high volume of inbound calls with occasional outbound calls.Provides excellent customer service to external and internal customers.Resolves customer issues efficiently and effectively.Assists customers with account inquiries.Understands and explains deposit products and services.Performs data and monetary maintenance on accounts and customer records.Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assigned.The hours of this position will be Monday through Friday, 8:00 am to 5:00 pm and some Saturdays, 9:00 am to Noon.What you offer usA minimum of 1-year of Customer Service experience required.Strong written and verbal communication skills.Demonstrated problem solving ability.Strong organizational skills and ability to multi-task.Ability to work under pressure and meet deadlines.PC skills and experience with MS Office Word and Excel.This position will be a hybrid-based schedule with a combination of in-office and remote work.What we offer youNASB offers competitive compensation and excellent benefits packages, including:Comprehensive health insurance options including medical, dental, and vision coverage.401(k) retirement plan with immediate employer match.Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!Exclusive mortgage and banking benefits.Paid holidays, volunteer time off, and free parking at NASB facilities.Employee referral bonuses and internal training programs to help you reach your career goals.Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.North American Savings Bank (NASB) is an EOE/Veterans/Disabled Affirmative Action employer.Add your profile to the North American Savings Bank talent network, and when a position opens that matches your interests, we'll reach out to you!Sign up here.If you require reasonable accommodation for any part of the application or hiring process due to disability, you may submit your request through the following methods:Email:
jobs@nasb.comMail:
North American Savings BankAttn: HR903 E. 104th Street, Suite 400Kansas City, MO 64131North American Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.Work with the best. Don't just listen to us though.*Note: Benefits may change at any time. Certain benefits may have specific eligibility requirements.North American Savings Bank is an Equal Opportunity/Affirmative Action Employer/Veterans/Disabilities Employer and is proud to have a drug-free environment. All employment offers are contingent upon applicants successfully completing background screenings.Terms: $250 paid out after 30 days of employment. Second payout of $250 after 90 days of employment. Complete details provided upon job offer.
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Available JobsPosition:
Deposit Operations SpecialistLocation:
Kansas City, MO
Job Id:
1395# of Openings:
1Job SummaryThe Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.What you can expect to work onResponsible for taking a high volume of inbound calls with occasional outbound calls.Provides excellent customer service to external and internal customers.Resolves customer issues efficiently and effectively.Assists customers with account inquiries.Understands and explains deposit products and services.Performs data and monetary maintenance on accounts and customer records.Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assigned.The hours of this position will be Monday through Friday, 8:00 am to 5:00 pm and some Saturdays, 9:00 am to Noon.What you offer usA minimum of 1-year of Customer Service experience required.Strong written and verbal communication skills.Demonstrated problem solving ability.Strong organizational skills and ability to multi-task.Ability to work under pressure and meet deadlines.PC skills and experience with MS Office Word and Excel.This position will be a hybrid-based schedule with a combination of in-office and remote work.What we offer youNASB offers competitive compensation and excellent benefits packages, including:Comprehensive health insurance options including medical, dental, and vision coverage.401(k) retirement plan with immediate employer match.Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!Exclusive mortgage and banking benefits.Paid holidays, volunteer time off, and free parking at NASB facilities.Employee referral bonuses and internal training programs to help you reach your career goals.Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.North American Savings Bank (NASB) is an EOE/Veterans/Disabled Affirmative Action employer.Add your profile to the North American Savings Bank talent network, and when a position opens that matches your interests, we'll reach out to you!Sign up here.If you require reasonable accommodation for any part of the application or hiring process due to disability, you may submit your request through the following methods:Email:
jobs@nasb.comMail:
North American Savings BankAttn: HR903 E. 104th Street, Suite 400Kansas City, MO 64131North American Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.Work with the best. Don't just listen to us though.*Note: Benefits may change at any time. Certain benefits may have specific eligibility requirements.North American Savings Bank is an Equal Opportunity/Affirmative Action Employer/Veterans/Disabilities Employer and is proud to have a drug-free environment. All employment offers are contingent upon applicants successfully completing background screenings.Terms: $250 paid out after 30 days of employment. Second payout of $250 after 90 days of employment. Complete details provided upon job offer.
#J-18808-Ljbffr