Ghpmgmt
Resident Onboarding Specialist
Ghpmgmt, Los Angeles, California, United States, 90079
As the Resident Onboarding Specialist, you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.REPORTS TO:
Client Operations ManagerHOW YOU WILL CONTRIBUTE:CUSTOMER SERVICE
Move-In Process:
Review detailed unit status reports daily to confirm the status of units.Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.Contact future resident(s) to confirm move-in and schedule the move-in process.On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.Identify long-standing vacant units and set up mini models weekly.Encourage residents to share their move-in experience through various review platforms and move-in surveys.
Operations:
Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.Maintain thorough knowledge of specifications and community policies.Communicate closely with the Resident Services team and provide the resident with a warm department handoff.Additional job duties and responsibilities as assigned.
YOU HAVE:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environmentPersonable, positive, team-oriented mindsetAbility to multitask, work independently, and manage assigned requests and prioritiesHigh school diploma or equivalent experienceMust pass background and drug test screening.Must have a valid California driver’s license & car insuranceMust have a personal vehicle for business usePhysical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.Constantly position self to bend, stoop, reach, and lift.Occasionally lift/move/carry up to 25 lbs. with/without assistance.Frequently lift/move/carry 10 lbs.Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors.Ability to remain in a stationary position for extended periods of time.Ability to observe details at close range (within a few feet of the observer).Constantly operate the computer, 10-key, and other office productivity machinery.Constantly work in low to moderate noise levels.Constantly work in outdoor weather conditions.Ability to travel to assigned properties with a personal vehicle daily.Regular and physical attendance is required.
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Client Operations ManagerHOW YOU WILL CONTRIBUTE:CUSTOMER SERVICE
Move-In Process:
Review detailed unit status reports daily to confirm the status of units.Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.Contact future resident(s) to confirm move-in and schedule the move-in process.On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.Identify long-standing vacant units and set up mini models weekly.Encourage residents to share their move-in experience through various review platforms and move-in surveys.
Operations:
Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.Maintain thorough knowledge of specifications and community policies.Communicate closely with the Resident Services team and provide the resident with a warm department handoff.Additional job duties and responsibilities as assigned.
YOU HAVE:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environmentPersonable, positive, team-oriented mindsetAbility to multitask, work independently, and manage assigned requests and prioritiesHigh school diploma or equivalent experienceMust pass background and drug test screening.Must have a valid California driver’s license & car insuranceMust have a personal vehicle for business usePhysical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.Constantly position self to bend, stoop, reach, and lift.Occasionally lift/move/carry up to 25 lbs. with/without assistance.Frequently lift/move/carry 10 lbs.Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors.Ability to remain in a stationary position for extended periods of time.Ability to observe details at close range (within a few feet of the observer).Constantly operate the computer, 10-key, and other office productivity machinery.Constantly work in low to moderate noise levels.Constantly work in outdoor weather conditions.Ability to travel to assigned properties with a personal vehicle daily.Regular and physical attendance is required.
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