Ghpmgmt
CUSTOMER CARE SPECIALIST (DTLA)
Ghpmgmt, Los Angeles, California, United States, 90079
As the
Customer Care Specialist , you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.REPORTS TO:
Customer Care Manager and/or Community ManagerHOW YOU WILL CONTRIBUTE:Customer Service:Acts as first level of contact for all resident inquiries, service requests and concernsCreates a sense of community and an outstanding living experience for residentsResolution driven and promotes positive, proactive resident relationsMediate residents’ conflicts and provide recommended alternative solutions to management for considerationEfficiently handle resident requests and complaintsContributes to resident retention efforts through service delivery and participation in resident events and outreachAssists with all inquiries including move-in, resident requests, follow-up, administration, renewal, and move-out processesDemonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.Sales and Marketing:Plan and host community eventsUtilizes social media outlets (YELP, Google, Facebook, etc.) to engage residents as assigned.Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residentsOperations:Contributes to the cleanliness and curb appeal maintenance of the property by inspecting common areas and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.Conducts patio and balcony compliance inspections to ensure these meet GHP exterior standards.Prepares notices for residents in accordance with lease and Fair Housing requirements as instructed by the Community ManagerGenerates maintenance work orders and follows up with the Service Team for status and completionEffectively communicates with residents on the status of maintenance work orders placedLogs all resident activityMaintains thorough knowledge of specifications and community policiesAs needed, participates in rent delinquency prevention efforts by reaching out to late residents and ensuring payments are posted to their account as soon as possible.YOU HAVE:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environmentPersonable, positive, team-oriented mindsetAbility to multitask, work independently, and manage competing requests and prioritiesHigh school diploma or equivalent experience6 to 12 months practical experience in customer relations within Property Management or similar industry, or 2-3 years combination of customer relations in retail, hospitality, or property management preferred.Knowledge of Fair Housing preferredMust pass background and drug test screeningMay require driving a golf cart.Physical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and communityConstantly positions self to bend, stoop, reach, liftOccasionally lift/move/carry up to 25lbs with/without assistanceFrequently lift/move/carry 5lbsConstantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitorsAbility to remain in a stationary position for extended periods of timeAbility to observe details at close range (within a few feet of the observer).Constantly operates computer, 10-key, and other office productivity machinery.Constantly works in low to moderate noise levelsConstantly works in outdoor weather conditionsSalary:
$19-$20/hour DOEBenefits:
Fully paid medical insurance available to employees along with dental and vision. Other benefits include flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork, and onsite parking.
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Customer Care Specialist , you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.REPORTS TO:
Customer Care Manager and/or Community ManagerHOW YOU WILL CONTRIBUTE:Customer Service:Acts as first level of contact for all resident inquiries, service requests and concernsCreates a sense of community and an outstanding living experience for residentsResolution driven and promotes positive, proactive resident relationsMediate residents’ conflicts and provide recommended alternative solutions to management for considerationEfficiently handle resident requests and complaintsContributes to resident retention efforts through service delivery and participation in resident events and outreachAssists with all inquiries including move-in, resident requests, follow-up, administration, renewal, and move-out processesDemonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.Sales and Marketing:Plan and host community eventsUtilizes social media outlets (YELP, Google, Facebook, etc.) to engage residents as assigned.Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residentsOperations:Contributes to the cleanliness and curb appeal maintenance of the property by inspecting common areas and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.Conducts patio and balcony compliance inspections to ensure these meet GHP exterior standards.Prepares notices for residents in accordance with lease and Fair Housing requirements as instructed by the Community ManagerGenerates maintenance work orders and follows up with the Service Team for status and completionEffectively communicates with residents on the status of maintenance work orders placedLogs all resident activityMaintains thorough knowledge of specifications and community policiesAs needed, participates in rent delinquency prevention efforts by reaching out to late residents and ensuring payments are posted to their account as soon as possible.YOU HAVE:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environmentPersonable, positive, team-oriented mindsetAbility to multitask, work independently, and manage competing requests and prioritiesHigh school diploma or equivalent experience6 to 12 months practical experience in customer relations within Property Management or similar industry, or 2-3 years combination of customer relations in retail, hospitality, or property management preferred.Knowledge of Fair Housing preferredMust pass background and drug test screeningMay require driving a golf cart.Physical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and communityConstantly positions self to bend, stoop, reach, liftOccasionally lift/move/carry up to 25lbs with/without assistanceFrequently lift/move/carry 5lbsConstantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitorsAbility to remain in a stationary position for extended periods of timeAbility to observe details at close range (within a few feet of the observer).Constantly operates computer, 10-key, and other office productivity machinery.Constantly works in low to moderate noise levelsConstantly works in outdoor weather conditionsSalary:
$19-$20/hour DOEBenefits:
Fully paid medical insurance available to employees along with dental and vision. Other benefits include flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork, and onsite parking.
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