California State University
Admissions Counselor - Returning Students
California State University, Pomona, California, United States, 91768
Job no:
543812Work type:
StaffLocation:
PomonaCategories:
Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Type of Appointment : Full-Time, Probationary
Collective Bargaining Unit : Academic Professionals of California– APC (Unit 4)
Job Classification : Student Services Professional II
Anticipated Hiring Range : $4,841 per month
Work Hours : Monday – Friday, 8am – 5pm, unless notified otherwise
THE DEPARTMENT:
The Office of Admissions is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. The division has adopted a set of values that every Academic Affairs staff member is responsible for promoting. In performing the duties assigned to this position, all staff members are expected to consistently demonstrate attitudes and behaviors that are in keeping with these divisional values. The Office of Admissions is responsible for admissions activities for all undergraduate and graduate students, as well as the counseling and admission evaluation activities for international prospective students.
The Office is also charged with assisting with the setting and meeting of the enrollment goals of the university via strategically reviewing trends, needs and capacity issues; planning with Deans and senior management; developing relationships with the campus and external communities; providing timely, accurate and comprehensive services to students and the campus throughout the recruitment, admission and enrollment processes.
DUTIES AND RESPONSIBILITIES:
Admissions and Counseling
Informs and advises all prospective students and their families on a variety of issues ranging from CSU admissions eligibility, career and major choices, and admissions possibilities.
Responsible for emails to students and performs communication audits to ensure accuracy as well as formulating new emails that will go out to prospective students.
Works with prospective students and high school and community college counselors in the navigation and use of ASSIST and TES.
Provides the most accurate and up-to-date information available about student transfer, CalStateApply, and online resources designed to help students and their families learn about the CSU system select a CSU campus to attend and apply for admission.
Ensures that student assistants in the Office of Admissions as well as other students and staff who interact with incoming students are up-to-date on admissions policies and procedures.
Evaluates transcripts to determine admissibility and works with the PeopleSoft student information system and On Base.
Guides prospective students on how to research admissions requirements, articulation agreements and available programs and services.
Provides useful information regarding potentially sensitive issues and works to achieve a satisfactory result for prospective students and on and off-campus constituents.
Refers prospective students, off-site school personnel, community contacts to the appropriate office when information requests are beyond the scope of the admissions counselor.
Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends both for the university and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulation and the CSU Chancellor's Office.
Responsible for the various departmental email inboxes and support phone lines.
Makes sure that we have a consistent response and follow up with people in a timely manner.
Provides advisement on admissions procedures/policies and entrance requirements, CPP majors and academic programs, financial assistance, housing, student life, athletic programs and career opportunities.
Triages and solves student application, admission, denial and appeal issues.
Maintains a strong working knowledge of requirements and policies that pertain to CSU admissions, impaction, transfer articulation, language proficiency, residency and residency reclassification.
Interacts effectively with applicants, students, faculty, staff, administrators and the general public over the telephone, via email, and at the service counter.
Conducts admission workshops for admitted students and campus and community partners.
Re-Admission Counseling and Service
Assists with the creation and implementation of the returning student life cycle (inquiry, advising, application, and readmission).
Maintains inquiry database and ensures prospect coding is current in Peoplesoft for accurate data, reports and communications.
Develops prospective returning student communication for all levels of inquiries.
Serves on the campus Returning Student Workgroup, providing guidance on policy and practice.
Maintains strong knowledge of the complexities of academic standing, academic policy, transfer GPA, and CPP GPA as it relates to the admission practices for returning students.
Provides the most accurate and up-to-date information available about reapplication to CPP via CalStateApply.
Interacts effectively with applicants, students, faculty, staff, administrators and the general public over the telephone, via email, and at the service counter.
Assists with general admission counseling for non-returning students, as needed.
Re-Admission Evaluation
Responsible for the admission evaluation and processing of returning and returning transfer students.
Collaborates with Bronco Advising Center regarding applicants who left CPP in negative standing.
Refers files to academic department when necessary for admission decision.
Assists with the admission review for regular (non-returning) applicants, as needed.
Office of Admissions Administration Support
Participates in all Office of Admissions, Enrollment Management & Services, and divisional staff development and staff meetings.
Conducts testing of admission systems and modifications.
Adheres to laws and policies established in regard to computer data, records, accounting and personnel.
Prepares and utilizes enrollment reports detailing application, admit and enrollment trends.
Performs administrative and programmatic duties as assigned.
Works extended hours, weekends and evenings in support of Office of Admissions programs and services.
QUALIFICATIONS:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
Possession of a valid in-state Driver License.
Two (2) years of professional experience in one of the student services program areas or in a related field.
A master’s degree in a job‑related field may be substituted for one (1) year of the professional experience.
Working knowledge of the practices, procedures and activities of the program to which assigned.
Ability to interpret and apply program rules and regulations.
Ability to establish and maintain cooperative working relationships.
Demonstrated ability to make decisions and carry through actions having implications regarding other program or service areas.
PREFERRED QUALIFICATIONS:
Knowledge of Office of Admissions programmatic functions and operations.
Must have the ability to present and articulate complex requirements and policies concerning admissions.
Knowledge of counseling techniques and theories.
Effective communication skills through a variety of modes.
Ability to plan and organize personal visitation schedules.
Ability to effectively interact with students at all class levels from varied cultures and backgrounds.
Equity, Diversity, and Inclusion
At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.
Background Check
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check.
CSU Classification Salary Range
This position is part of the APC bargaining unit 4.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.
Equal Employment Opportunity
Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce.
Advertised:
Oct 22 2024 Pacific Daylight TimeApplications close:
Nov 05 2024 Pacific Standard Time
#J-18808-Ljbffr
543812Work type:
StaffLocation:
PomonaCategories:
Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Type of Appointment : Full-Time, Probationary
Collective Bargaining Unit : Academic Professionals of California– APC (Unit 4)
Job Classification : Student Services Professional II
Anticipated Hiring Range : $4,841 per month
Work Hours : Monday – Friday, 8am – 5pm, unless notified otherwise
THE DEPARTMENT:
The Office of Admissions is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. The division has adopted a set of values that every Academic Affairs staff member is responsible for promoting. In performing the duties assigned to this position, all staff members are expected to consistently demonstrate attitudes and behaviors that are in keeping with these divisional values. The Office of Admissions is responsible for admissions activities for all undergraduate and graduate students, as well as the counseling and admission evaluation activities for international prospective students.
The Office is also charged with assisting with the setting and meeting of the enrollment goals of the university via strategically reviewing trends, needs and capacity issues; planning with Deans and senior management; developing relationships with the campus and external communities; providing timely, accurate and comprehensive services to students and the campus throughout the recruitment, admission and enrollment processes.
DUTIES AND RESPONSIBILITIES:
Admissions and Counseling
Informs and advises all prospective students and their families on a variety of issues ranging from CSU admissions eligibility, career and major choices, and admissions possibilities.
Responsible for emails to students and performs communication audits to ensure accuracy as well as formulating new emails that will go out to prospective students.
Works with prospective students and high school and community college counselors in the navigation and use of ASSIST and TES.
Provides the most accurate and up-to-date information available about student transfer, CalStateApply, and online resources designed to help students and their families learn about the CSU system select a CSU campus to attend and apply for admission.
Ensures that student assistants in the Office of Admissions as well as other students and staff who interact with incoming students are up-to-date on admissions policies and procedures.
Evaluates transcripts to determine admissibility and works with the PeopleSoft student information system and On Base.
Guides prospective students on how to research admissions requirements, articulation agreements and available programs and services.
Provides useful information regarding potentially sensitive issues and works to achieve a satisfactory result for prospective students and on and off-campus constituents.
Refers prospective students, off-site school personnel, community contacts to the appropriate office when information requests are beyond the scope of the admissions counselor.
Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends both for the university and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulation and the CSU Chancellor's Office.
Responsible for the various departmental email inboxes and support phone lines.
Makes sure that we have a consistent response and follow up with people in a timely manner.
Provides advisement on admissions procedures/policies and entrance requirements, CPP majors and academic programs, financial assistance, housing, student life, athletic programs and career opportunities.
Triages and solves student application, admission, denial and appeal issues.
Maintains a strong working knowledge of requirements and policies that pertain to CSU admissions, impaction, transfer articulation, language proficiency, residency and residency reclassification.
Interacts effectively with applicants, students, faculty, staff, administrators and the general public over the telephone, via email, and at the service counter.
Conducts admission workshops for admitted students and campus and community partners.
Re-Admission Counseling and Service
Assists with the creation and implementation of the returning student life cycle (inquiry, advising, application, and readmission).
Maintains inquiry database and ensures prospect coding is current in Peoplesoft for accurate data, reports and communications.
Develops prospective returning student communication for all levels of inquiries.
Serves on the campus Returning Student Workgroup, providing guidance on policy and practice.
Maintains strong knowledge of the complexities of academic standing, academic policy, transfer GPA, and CPP GPA as it relates to the admission practices for returning students.
Provides the most accurate and up-to-date information available about reapplication to CPP via CalStateApply.
Interacts effectively with applicants, students, faculty, staff, administrators and the general public over the telephone, via email, and at the service counter.
Assists with general admission counseling for non-returning students, as needed.
Re-Admission Evaluation
Responsible for the admission evaluation and processing of returning and returning transfer students.
Collaborates with Bronco Advising Center regarding applicants who left CPP in negative standing.
Refers files to academic department when necessary for admission decision.
Assists with the admission review for regular (non-returning) applicants, as needed.
Office of Admissions Administration Support
Participates in all Office of Admissions, Enrollment Management & Services, and divisional staff development and staff meetings.
Conducts testing of admission systems and modifications.
Adheres to laws and policies established in regard to computer data, records, accounting and personnel.
Prepares and utilizes enrollment reports detailing application, admit and enrollment trends.
Performs administrative and programmatic duties as assigned.
Works extended hours, weekends and evenings in support of Office of Admissions programs and services.
QUALIFICATIONS:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
Possession of a valid in-state Driver License.
Two (2) years of professional experience in one of the student services program areas or in a related field.
A master’s degree in a job‑related field may be substituted for one (1) year of the professional experience.
Working knowledge of the practices, procedures and activities of the program to which assigned.
Ability to interpret and apply program rules and regulations.
Ability to establish and maintain cooperative working relationships.
Demonstrated ability to make decisions and carry through actions having implications regarding other program or service areas.
PREFERRED QUALIFICATIONS:
Knowledge of Office of Admissions programmatic functions and operations.
Must have the ability to present and articulate complex requirements and policies concerning admissions.
Knowledge of counseling techniques and theories.
Effective communication skills through a variety of modes.
Ability to plan and organize personal visitation schedules.
Ability to effectively interact with students at all class levels from varied cultures and backgrounds.
Equity, Diversity, and Inclusion
At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.
Background Check
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check.
CSU Classification Salary Range
This position is part of the APC bargaining unit 4.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.
Equal Employment Opportunity
Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce.
Advertised:
Oct 22 2024 Pacific Daylight TimeApplications close:
Nov 05 2024 Pacific Standard Time
#J-18808-Ljbffr