Westgate
Security Communication Spclst
Westgate, Las Vegas, Nevada, us, 89105
Property: 76200-WG Las Vegas Rsrt CasinoCompany Description
ABOUT WESTGATE RESORTSWestgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!Job Description
GENERAL SUMMARY OF DUTIES:Responsible for answering calls for emergency and non-emergency situations. Maintaining records in iTrak, assign calls for service to available security personnel, handling interoffice and interdepartmental communications via radio, phones, software systems, responding to alarms, and monitoring the fire system. Acts as a liaison with Surveillance on camera coverage and daily operations.ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)Provide a friendly and safe environment for guests and team members while protecting company assets.Provide instructions or guidance for team members and guests during emergency and non-emergency situations.Operate the communication center as a command post, communications center, and dispatching station for security operations and operational support.Perform data entry for all applicable programs, remain calm and professional during stressful situations, and effectively multitask duties, including phones, radios, monitors, alarms, camera locations, fire panel, and daily operations.Have a thorough knowledge of all camera coverage and required sequencing to perform reviews of all incidents in non-gaming areas.Monitor non-gaming areas using video surveillance while providing guest assistance and being alert for suspicious circumstances or individuals, policy violations, illegal activity, safety hazards, medical emergencies, or damage to Westgate property.Retain knowledge of all evacuation routes, emergency equipment, and emergency exits.Know the floor plan of the property and the operation times of various facilities for the purpose of giving directions and providing accurate information to guests/patrons.Assist security management in high-risk crisis situations, exhibiting sound judgment and a realistic understanding of issues.Effectively deal with patrons and guests with patience, tact, diplomacy, and professionalism.Stay updated on company updates, policy changes, hotel occupancy, special events, and information from management.Check all Communication Center equipment and report malfunctions to appropriate personnel.Maintain knowledge of applicable gaming, city, state, and federal laws and comply with all company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.Possess good oral and written communication skills and working knowledge of iTrak, United Fire Systems, Everbridge, Microsoft Teams, LMS, Hotsos, Track-n-Protect, Chargerback, Salto, and basic computer programs.Work any day of the week and any shift, including extended hours and holidays.Practice, support, and promote Westgate’s service excellence standards culture at all times.Complete any additional tasks provided by security management.Qualifications
Ability to listen effectively, read, write, speak, and understand the English language clearly.Demonstrated social skills by listening and responding to inquiries/concerns positively.Knowledge of safety and security practices and procedures including CPR, emergency first aid, automated external defibrillator, and basic emergency fire equipment.Basic mathematical skills necessary to verify or balance reports and perform simple calculations.Ability to organize and prioritize work, meet deadlines, work with minimal supervision, and adapt instructions or directions.Able to remain calm and alert during emergency situations and heavy hotel activity.Ability to maintain attendance in conformance with standards.Ability to interact professionally with a diverse group.Attend training and meetings as directed by management.Maintain familiarity with all areas of the property.Follow all rules, regulations, state, federal, and local laws and ordinances.Maintain a neat, clean, and well-groomed professional appearance.TYPICAL PHYSICAL / MENTAL DEMANDSAbility to stand, move, and work throughout the property, including walking (up to 7 miles), climbing stairs, riding/controlling elevators, driving patrol vehicles, and/or standing/sitting at workstations for the duration of the shift.Ability to grasp, bend, push/pull, lift and/or carry, or otherwise move goods weighing a maximum of 40 lbs. on an intermittent basis.Possess sufficient dexterity to use handcuffs, emergency equipment, two-way radio, multi-line telephones, keys, computer keyboard, calculator, and general office equipment.Excellent attendance, including the ability to work flexible hours and respond to call-ins.Work under all types of environmental conditions and stressful situations, controlling large groups of people.TYPICAL WORKING CONDITION:Perform duties within hot to normal to cold temperature ranges and unfavorable conditions which can occasionally be noisy and wet.Exposure to casino-related environmental factors including secondhand smoke, excessive noise, and constant interaction with the general public.EXPERIENCE REQUIREMENTSMust be at least 21 years of age.Preferred two (2) years of experience in casino security, military, or law enforcement field.Computer skills with working knowledge in Microsoft Word, Excel, and PowerPoint.Must type 35 words per minute.Ability to obtain/renew all government-required licenses or certifications.Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.EDUCATION REQUIREMENTSHigh school diploma or successful completion of a GED certificate.Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.CONCLUSION:I have read, understand, and accept the essential functions/description for the position mentioned above. I understand the Company strongly supports and adheres to the Americans with Disabilities Act. At any time, should I require a reasonable accommodation in order to be able to meet the essential functions for these positions because of a disability, I will seek the assistance of the Company’s Human Resource Department.THE WESTGATE RESORTS – SYSTEM OF INTERNAL CONTROLEveryone has a part in the internal control system at Westgate Resorts. The roles vary depending upon responsibility and the nature of involvement by the individual. Westgate Resorts’ system of internal control integrates the activities, plans, attitudes, policies, skills, and efforts of its associates working together to provide reasonable assurance that Westgate Resorts will achieve its objectives and mission.
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ABOUT WESTGATE RESORTSWestgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!Job Description
GENERAL SUMMARY OF DUTIES:Responsible for answering calls for emergency and non-emergency situations. Maintaining records in iTrak, assign calls for service to available security personnel, handling interoffice and interdepartmental communications via radio, phones, software systems, responding to alarms, and monitoring the fire system. Acts as a liaison with Surveillance on camera coverage and daily operations.ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)Provide a friendly and safe environment for guests and team members while protecting company assets.Provide instructions or guidance for team members and guests during emergency and non-emergency situations.Operate the communication center as a command post, communications center, and dispatching station for security operations and operational support.Perform data entry for all applicable programs, remain calm and professional during stressful situations, and effectively multitask duties, including phones, radios, monitors, alarms, camera locations, fire panel, and daily operations.Have a thorough knowledge of all camera coverage and required sequencing to perform reviews of all incidents in non-gaming areas.Monitor non-gaming areas using video surveillance while providing guest assistance and being alert for suspicious circumstances or individuals, policy violations, illegal activity, safety hazards, medical emergencies, or damage to Westgate property.Retain knowledge of all evacuation routes, emergency equipment, and emergency exits.Know the floor plan of the property and the operation times of various facilities for the purpose of giving directions and providing accurate information to guests/patrons.Assist security management in high-risk crisis situations, exhibiting sound judgment and a realistic understanding of issues.Effectively deal with patrons and guests with patience, tact, diplomacy, and professionalism.Stay updated on company updates, policy changes, hotel occupancy, special events, and information from management.Check all Communication Center equipment and report malfunctions to appropriate personnel.Maintain knowledge of applicable gaming, city, state, and federal laws and comply with all company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.Possess good oral and written communication skills and working knowledge of iTrak, United Fire Systems, Everbridge, Microsoft Teams, LMS, Hotsos, Track-n-Protect, Chargerback, Salto, and basic computer programs.Work any day of the week and any shift, including extended hours and holidays.Practice, support, and promote Westgate’s service excellence standards culture at all times.Complete any additional tasks provided by security management.Qualifications
Ability to listen effectively, read, write, speak, and understand the English language clearly.Demonstrated social skills by listening and responding to inquiries/concerns positively.Knowledge of safety and security practices and procedures including CPR, emergency first aid, automated external defibrillator, and basic emergency fire equipment.Basic mathematical skills necessary to verify or balance reports and perform simple calculations.Ability to organize and prioritize work, meet deadlines, work with minimal supervision, and adapt instructions or directions.Able to remain calm and alert during emergency situations and heavy hotel activity.Ability to maintain attendance in conformance with standards.Ability to interact professionally with a diverse group.Attend training and meetings as directed by management.Maintain familiarity with all areas of the property.Follow all rules, regulations, state, federal, and local laws and ordinances.Maintain a neat, clean, and well-groomed professional appearance.TYPICAL PHYSICAL / MENTAL DEMANDSAbility to stand, move, and work throughout the property, including walking (up to 7 miles), climbing stairs, riding/controlling elevators, driving patrol vehicles, and/or standing/sitting at workstations for the duration of the shift.Ability to grasp, bend, push/pull, lift and/or carry, or otherwise move goods weighing a maximum of 40 lbs. on an intermittent basis.Possess sufficient dexterity to use handcuffs, emergency equipment, two-way radio, multi-line telephones, keys, computer keyboard, calculator, and general office equipment.Excellent attendance, including the ability to work flexible hours and respond to call-ins.Work under all types of environmental conditions and stressful situations, controlling large groups of people.TYPICAL WORKING CONDITION:Perform duties within hot to normal to cold temperature ranges and unfavorable conditions which can occasionally be noisy and wet.Exposure to casino-related environmental factors including secondhand smoke, excessive noise, and constant interaction with the general public.EXPERIENCE REQUIREMENTSMust be at least 21 years of age.Preferred two (2) years of experience in casino security, military, or law enforcement field.Computer skills with working knowledge in Microsoft Word, Excel, and PowerPoint.Must type 35 words per minute.Ability to obtain/renew all government-required licenses or certifications.Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.EDUCATION REQUIREMENTSHigh school diploma or successful completion of a GED certificate.Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.CONCLUSION:I have read, understand, and accept the essential functions/description for the position mentioned above. I understand the Company strongly supports and adheres to the Americans with Disabilities Act. At any time, should I require a reasonable accommodation in order to be able to meet the essential functions for these positions because of a disability, I will seek the assistance of the Company’s Human Resource Department.THE WESTGATE RESORTS – SYSTEM OF INTERNAL CONTROLEveryone has a part in the internal control system at Westgate Resorts. The roles vary depending upon responsibility and the nature of involvement by the individual. Westgate Resorts’ system of internal control integrates the activities, plans, attitudes, policies, skills, and efforts of its associates working together to provide reasonable assurance that Westgate Resorts will achieve its objectives and mission.
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