PS Outpatient Svcs. Specialist

The South Main Pediatric Clinic at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist (OSS). This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff and other various departments.Job location is 3690 South Main Street, Salt Lake City, UT.This part-time position qualifies for the following benefits:Life/Accidental Death and Dismemberment insuranceLong-term disability insuranceGroup legal planHoliday pay (will be pro-rated based on FTE)Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelKey Responsibilities:Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.Completes patient admission and registration process by reviewing accounts and other compliance-related documentation.Obtains and documents missing information required for completion of the registration.Enters corrected or new patient data into the medical record system.Prepares paperwork for patient visits.Communicates with patients in a confidential, professional manner using tact and diplomacy.Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.Collects all necessary co-pays, deductibles, and coinsurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.Verifies patient benefits and eligibility, when needed.Answers telephones and performs other receptionist duties such as sorting and distributing mail.Reconciles cash against daily charge and cash reports.Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.Acts as a liaison between patients, guests, back-office staff and providers.Assists patients with automated medical record access, as needed.Must be able to maintain a professional demeanor in stressful or difficult situations.This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Employee must be able to meet the following requirements with or without an accommodation.This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.Minimum Qualifications:One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).Current, valid Utah driver’s license at time of hire may be required in some areas.This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Preferences:Type:Special Instructions Summary:Additional Information:The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information.Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.eduPosting Specific Questions

Required fields are indicated with an asterisk (*).* Do you have one year of office experience, customer service experience, or the equivalency?

YesNo

* Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?

YesNo

* How many months/years of patient registration, patient admissions, or related work experience do you have?

No experienceLess than 6 months6 months or more, but less than 1 year1 year or more, but less than 3 years3 years or more

* What is your Spanish speaking proficiency?

NoneBeginnerIntermediateAdvancedNative

* Do you have experience using the EPIC electronic medical record system?

YesNo

Required Documents

ResumeOptional Documents

Cover LetterAddendum to the University of Utah - Veteran Only - Call 801.581.2169 after submissionAppropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only - Call 801.581.2169University Human Resource Management250 East 200 South, Suite 125 Salt Lake City, UT 84111Contact us: (801) 581-2169 By Email: employment@utah.edu

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