University of Utah
PS Outpatient Svcs. Specialist
University of Utah, Salt Lake City, Utah, United States, 84193
Job Announcement
Open Date:
07/23/2024Requisition Number:
PRN39315BJob Title:
[Job Title]Working Title:
[Working Title]Job Grade:
UGRFLSA Code:
NonexemptPatient Sensitive Job Code:
YesStandard Hours per Week:
40Full Time or Part Time:
Full TimeShift:
DayWork Schedule Summary:
Monday – Friday 8.00 AM to 5.00 PM DailyLocation:
Salt Lake City, UTPay Rate Range:
$21-23 per hourClose Date:
Open Until FilledJob Summary
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.Responsibilities
Essential Functions:Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.Reconciles cash against daily charge and cash reports.Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.Acts as a liaison between patients, guests, back office staff, and providers.Assists patients with automated medical record access, as needed.Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required.Problem Solving:Demonstrated potential ability to perform the essential functions of the job as outlined above. Ability to maintain a professional demeanor in stressful or difficult situations. Ability to provide care appropriate to the patient demographic served. Ability to display active listening and verbalize empathy while developing relationships with patients, guests, and coworkers. Ability to communicate with patients in a confidential, professional manner using tact and diplomacy. Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual. Demonstrated excellent communication, interpersonal, organizational, and follow-through skills. Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced environment. Ability to work efficiently and independently. Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures, and processes. Ability to assimilate data from various sources. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Ability to navigate a facility with multiple providers and services.Minimum Qualifications
One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).Current, valid Utah driver’s license at time of hire may be required in some areas.This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.Preferences
Clinical experience is preferred.Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information.Required Documents
ResumeOptional Documents
Cover LetterAddendum to the University of Utah - Veteran Only - Call 801.581.2169 after submissionAppropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only - Call 801.581.2169University Human Resource Management250 East 200 South, Suite 125 Salt Lake City, UT 84111Contact us: (801) 581-2169 By Email: employment@utah.edu
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Open Date:
07/23/2024Requisition Number:
PRN39315BJob Title:
[Job Title]Working Title:
[Working Title]Job Grade:
UGRFLSA Code:
NonexemptPatient Sensitive Job Code:
YesStandard Hours per Week:
40Full Time or Part Time:
Full TimeShift:
DayWork Schedule Summary:
Monday – Friday 8.00 AM to 5.00 PM DailyLocation:
Salt Lake City, UTPay Rate Range:
$21-23 per hourClose Date:
Open Until FilledJob Summary
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.Responsibilities
Essential Functions:Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.Reconciles cash against daily charge and cash reports.Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.Acts as a liaison between patients, guests, back office staff, and providers.Assists patients with automated medical record access, as needed.Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required.Problem Solving:Demonstrated potential ability to perform the essential functions of the job as outlined above. Ability to maintain a professional demeanor in stressful or difficult situations. Ability to provide care appropriate to the patient demographic served. Ability to display active listening and verbalize empathy while developing relationships with patients, guests, and coworkers. Ability to communicate with patients in a confidential, professional manner using tact and diplomacy. Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual. Demonstrated excellent communication, interpersonal, organizational, and follow-through skills. Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced environment. Ability to work efficiently and independently. Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures, and processes. Ability to assimilate data from various sources. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Ability to navigate a facility with multiple providers and services.Minimum Qualifications
One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).Current, valid Utah driver’s license at time of hire may be required in some areas.This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.Preferences
Clinical experience is preferred.Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information.Required Documents
ResumeOptional Documents
Cover LetterAddendum to the University of Utah - Veteran Only - Call 801.581.2169 after submissionAppropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only - Call 801.581.2169University Human Resource Management250 East 200 South, Suite 125 Salt Lake City, UT 84111Contact us: (801) 581-2169 By Email: employment@utah.edu
#J-18808-Ljbffr