PS Outpatient Svcs. Specialist

Join the Pediatric Orthopaedic Clinic as an Outpatient Services Specialist. We are looking for anyone interested in getting started in a medical setting. We will train you to be successful and teach you how to utilize patient relations skills and medical record systems like iCentra and EPIC. This position will assist a clinic of specialized pediatric orthopedic providers with triaging patient phone calls, scheduling, registration, and providing excellent patient care. This position will serve at our Salt Lake and Layton locations but you may be asked to cover in Lehi and Provo as well.ResponsibilitiesEssential Functions:This position will provide excellent customer service to our patients in-person as well as over the phone. It will be expected that you greet patients as they arrive and leave our clinic in a friendly manner.You will also be responsible to:Use iCentra and EPIC to schedule, check-in and out, and work queue’s.Collect co-pays.Triage patient phone calls as well as paper and electronic referrals to schedule patients into correct clinics.Obtain prior authorizations for procedures.Be able to triage, multitask, and complete assigned work in a timely manner with minimal oversight.Minimum Qualifications:One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).Current, valid Utah driver’s license at time of hire may be required in some areas.This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.Disclaimer:This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Additional Information:The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.Posting Specific Questions

* Do you have one year of office experience, customer service experience, or the equivalency?

YesNo

* Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?

YesNo

Required Documents:ResumeOptional Documents:Cover LetterAddendum to the University of Utah - Veteran Only - Call 801.581.2169 after submissionAppropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169University Human Resource Management250 East 200 South, Suite 125 Salt Lake City, UT 84111Contact us: (801) 581-2169 By Email: employment@utah.edu

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