PS Outpatient Svcs. Specialist

The South Main Pediatric Clinic at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist (OSS). This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff and other various departments.Job location is 3690 South Main Street, Salt Lake City, UT.This part-time position qualifies for the following benefits:Life/Accidental Death and Dismemberment insuranceLong-term disability insuranceGroup legal planHoliday pay (will be pro-rated based on FTE)Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelKey Responsibilities:Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.Completes patient admission and registration process by reviewing accounts and other compliance-related information.Obtains and documents missing information required for completion of the registration.Enters corrected or new patient data into the medical record system.Prepares paperwork for patient visits.Communicates with patients in a confidential, professional manner using tact and diplomacy.Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.Verifies patient benefits and eligibility when needed.Answers telephones and performs other receptionist duties such as sorting and distributing mail.Reconciles cash against daily charge and cash reports.Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.Acts as a liaison between patients, guests, back-office staff, and providers.Assists patients with automated medical record access, as needed.Must be able to maintain a professional demeanor in stressful or difficult situations.Minimum Qualifications:One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).Current, valid Utah driver’s license at time of hire may be required in some areas.This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.Physical Requirements:This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.Application Instructions:All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status.

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