Front Range Community College
Coordinator, Admissions, Events and Campus Tours
Front Range Community College, Colorado Springs, Colorado, United States, 80509
Salary:
See Position Description
Location :
Multiple Locations, CO
Job Type:
Administrator/Professional-Technical Full-Time
Job Number:
202501378
Division:
Student Affairs
Department:
Admissions & Outreach
Opening Date:
09/02/2024
General Summary
This position can be based at any of our three campuses: Boulder County Campus (Longmont, CO), Westminster Campus (Westminster, CO) or Larimer Campus (Fort Collins, CO).
Who We Are
With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.
One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values-along with our commitment to student success, equity and excellence.
Who You Are
Under the direction and supervision of the Senior Director of Admissions, Recruitment and Orientation, in collaboration with the Admissions, Recruitment, and Orientation (ARO) leadership team, the Admissions, Events and Campus Tours Coordinator serves to contribute to the work of creating a welcoming, effective, and consistent image of FRCC. You would provide departmental coordination of ARO campus-based events, coordination and management of campus tours, management of inquiries, supervise student ARO Ambassadors, and backup work for the Call and Information Centers if/when needed, staying cross-trained and serving in a backup supervisory capacity.
This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and will need to travel to all three FRCC campuses.
Please note: You need to be a Colorado resident on your first day of employment.
SALARY: $49,369 - $51,838 annually
BENEFITS: Please click here to find more information about APT & Faculty Benefits
SELECTION PROCESS: Position will remain open until filled with a priority deadline of September 16, 2024. This posting may be used to fill multiple or similar positions.
Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Admissions, Events and Campus Tours Coordinator.
Primary Duties
Campus Tour Scheduling Management:
Works with the ARO Directors and recruiting team to manage, respond to, schedule, confirm, and follow up with online Tour Requests; maintains oversight of staff assisting with this work which includes:
Maintaining the tour confirmation spreadsheet to track Return on Investment (ROI) data and follow-up status of attendees/no shows.Booking tour requests accurately and efficiently communicating with the Recruitment team to ensure coverage.Relaying group or other tour requests to the Recruitment team to determine the best service model and delivery.Sending confirmation emails to tour parties confirming requested days/times.Contacting students/families who no show and work to rebook a tour date/time.Entering tour related contact cards into the college-wide Customer Relationship Management (CRM) software to enhance inquiry communication and yield.Collaborate with the college's web design team to manage tour schedules and event postings on the website.Create and maintain tour scripts for all campuses and buildings.
ARO Campus-Based Events Coordination and Support:
Collaborate with ARO Directors on recruitment event creation.Provide leadership in coordinating on-campus events including setting a theme, room scheduling, planning activities, venue set-up, decorating, event flow, surveys, and recruiting volunteers.Collaborate with other college departments to serve on event planning committees and set outcomes for events.Ensure logistical communications go out to those who signed up before and to those who didn't show up for the event.Collaborate with Administrative Assistant III's on each campus for supply and catering orders.ROA Ambassador Staff Training:
Train and coach ARO Ambassador student staff to deliver high-quality tours, ensuring continuous development and a supportive environment for personal and professional growth.Provide organizational and functional leadership related to staff management including updating training materials and manuals, providing resource information and communication.Work with Recruitment and Wolf Central teams to maintain the student staff schedule for guiding tours; cover or ensure coverage of shifts as needed.Coordinate ongoing staff training in collaboration with campus partners to ensure delivery of EMSS department updates, best practices, and referral preferences.
Admissions Enrollment and Welcome Services Support:
Provides Wolf Central management back as needed.Maintain knowledge of advising scheduling practices and use of software such as Navigate, Recruit, Banner and One Note to consistently provide phone response and advising scheduling services as needed.Facilitate and adhere to the enrollment process for all student types providing individualized assistance, coaching, redirection, and troubleshooting as needed.Serves in supervisory capacity as needed per leave/absence of Coordinators of College Information and Visitor Services and Administrative Assistant III.
Required Competencies
Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes serving the student the cornerstone of your work.Ability to Plan and Manage Events: Hosts and provides event and activity support to department initiatives and promotes innovation and creativity in activity planning.Coaching and Mentoring: Coaches and/or mentors student leaders and student staff. Seeks coaching to continue own personal growth.Strong Presentation Skills: Ensures tours and events are both informative and engaging.Data Usage: Analyzes department data to assess performance and student impact, then collaborates with the next-level supervisor to brainstorm and implement improvements to programs or services.Cultural Self-Awareness: Examines own beliefs and acknowledges own biases and how they have impacted or may impact the ability to serve students.Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Changes approach to reflect the new learning.Equity Mindedness: Learns to view department operations through an equity lens. Willing to call attention to processes that lead to inequity in serving students. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.Operational Planning: Understands the college's various strategic plans and understands how your work supports each of them. Understands the department's expectations to find proactive ways to support the goals of the department.Leading from the Middle: Leads from your position by not only closely examines your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.Team Building: Participates in team building exercises and strives to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.Motivation: Inspires oneself and others to reach goals and/or perform to the best of their ability.Communication: Communicates effectively with individuals with different backgrounds; communicates in a way that is consistent, competent, and confident while choosing words carefully and articulates expectations clearly.
Qualifications
Required Education/Training & Work Experience
Associates Degree in Business or related field and two (2) years of demonstrated experience in events planning and managementOR
Bachelor's degree in Business or related field and demonstrated experience in events planning and managementAND
Ability to work flexible hours. Student engagement often occurs when students are available. FRCC students take classes at night and on weekends, therefore this position may be called upon to support students on evenings and weekends.Knowledge of student engagement/student activities or higher education student affairs models.
Preferred Education/Training & Work Experience
Bilingual in English and Spanish
Welcoming. Respectful. Inclusive. Together, we are FRCC.
Benefit-Eligible Employees
Group Health BenefitsIf you are an APT, staff, or faculty and are scheduled to work at least 30 hours per week, you are eligible for benefits on the first day you officially begin active employment. FRCC offers a variety of family-friendly benefits designed to support your physical, emotional and financial health, including:
Medical, dental and vision insuranceFlexible Spending Accounts for Medical and Dependent CareLife, AD&D and Disability InsurancePaid Time OffPaid Community or School Volunteer LeaveLeave of Absence OptionsCollege Invest 529Additional information regarding benefits can be found at
RetirementFRCC employees contribute to , which provides retirement and other benefits to employees of more than 500 government agencies and public entities in the state of Colorado. PERA is the 21st largest public pension plan in the United States and is a substitute for Social Security; FRCC employees do not contribute to Social Security. PERA eligible employees are required to contribute a fixed percentage of their salary to the pension. Student employees are not eligible to participate in PERA.
FRCC and the State of Colorado also offer three tax-deferred supplemental investment plans, including 401(k), 403(b) and 457 plans.
Tuition ReimbursementEducation and the success of you and your dependents is a priority at Front Range Community College. We encourage you to develop job skills and abilities which will benefit you as well as our College. Eligible employees, their eligible dependents, and domestic partners may enroll in credit courses at any of the 13 system community colleges.
Professional Development OpportunitiesFRCC offers a variety of professional development opportunities to create possibilities for your career and life. We are building a learning community where you can work with diverse individuals, explore new ways of thinking and expand your capabilities.
Flexible Work ArrangementsFront Range offers a variety of flexible work arrangements based on departments and positions. Please ask if this is an opportunity for this role.
Employee Assistance ProgramOur employee assistance program (EAP) services are available to you and your household members at no cost through the Colorado State Employee Assistance Program (C-SEAP). These confidential services offered to support the wellbeing of both you and your family members include counseling, professional coaching, webinars, mediation, financial assistance, and more. For more information, please visit .
BenefitHubAs a State of Colorado employee, you will have access to the BenefitHub website where you will find a variety of local and national discounts.
See Position Description
Location :
Multiple Locations, CO
Job Type:
Administrator/Professional-Technical Full-Time
Job Number:
202501378
Division:
Student Affairs
Department:
Admissions & Outreach
Opening Date:
09/02/2024
General Summary
This position can be based at any of our three campuses: Boulder County Campus (Longmont, CO), Westminster Campus (Westminster, CO) or Larimer Campus (Fort Collins, CO).
Who We Are
With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.
One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values-along with our commitment to student success, equity and excellence.
Who You Are
Under the direction and supervision of the Senior Director of Admissions, Recruitment and Orientation, in collaboration with the Admissions, Recruitment, and Orientation (ARO) leadership team, the Admissions, Events and Campus Tours Coordinator serves to contribute to the work of creating a welcoming, effective, and consistent image of FRCC. You would provide departmental coordination of ARO campus-based events, coordination and management of campus tours, management of inquiries, supervise student ARO Ambassadors, and backup work for the Call and Information Centers if/when needed, staying cross-trained and serving in a backup supervisory capacity.
This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and will need to travel to all three FRCC campuses.
Please note: You need to be a Colorado resident on your first day of employment.
SALARY: $49,369 - $51,838 annually
BENEFITS: Please click here to find more information about APT & Faculty Benefits
SELECTION PROCESS: Position will remain open until filled with a priority deadline of September 16, 2024. This posting may be used to fill multiple or similar positions.
Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Admissions, Events and Campus Tours Coordinator.
Primary Duties
Campus Tour Scheduling Management:
Works with the ARO Directors and recruiting team to manage, respond to, schedule, confirm, and follow up with online Tour Requests; maintains oversight of staff assisting with this work which includes:
Maintaining the tour confirmation spreadsheet to track Return on Investment (ROI) data and follow-up status of attendees/no shows.Booking tour requests accurately and efficiently communicating with the Recruitment team to ensure coverage.Relaying group or other tour requests to the Recruitment team to determine the best service model and delivery.Sending confirmation emails to tour parties confirming requested days/times.Contacting students/families who no show and work to rebook a tour date/time.Entering tour related contact cards into the college-wide Customer Relationship Management (CRM) software to enhance inquiry communication and yield.Collaborate with the college's web design team to manage tour schedules and event postings on the website.Create and maintain tour scripts for all campuses and buildings.
ARO Campus-Based Events Coordination and Support:
Collaborate with ARO Directors on recruitment event creation.Provide leadership in coordinating on-campus events including setting a theme, room scheduling, planning activities, venue set-up, decorating, event flow, surveys, and recruiting volunteers.Collaborate with other college departments to serve on event planning committees and set outcomes for events.Ensure logistical communications go out to those who signed up before and to those who didn't show up for the event.Collaborate with Administrative Assistant III's on each campus for supply and catering orders.ROA Ambassador Staff Training:
Train and coach ARO Ambassador student staff to deliver high-quality tours, ensuring continuous development and a supportive environment for personal and professional growth.Provide organizational and functional leadership related to staff management including updating training materials and manuals, providing resource information and communication.Work with Recruitment and Wolf Central teams to maintain the student staff schedule for guiding tours; cover or ensure coverage of shifts as needed.Coordinate ongoing staff training in collaboration with campus partners to ensure delivery of EMSS department updates, best practices, and referral preferences.
Admissions Enrollment and Welcome Services Support:
Provides Wolf Central management back as needed.Maintain knowledge of advising scheduling practices and use of software such as Navigate, Recruit, Banner and One Note to consistently provide phone response and advising scheduling services as needed.Facilitate and adhere to the enrollment process for all student types providing individualized assistance, coaching, redirection, and troubleshooting as needed.Serves in supervisory capacity as needed per leave/absence of Coordinators of College Information and Visitor Services and Administrative Assistant III.
Required Competencies
Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes serving the student the cornerstone of your work.Ability to Plan and Manage Events: Hosts and provides event and activity support to department initiatives and promotes innovation and creativity in activity planning.Coaching and Mentoring: Coaches and/or mentors student leaders and student staff. Seeks coaching to continue own personal growth.Strong Presentation Skills: Ensures tours and events are both informative and engaging.Data Usage: Analyzes department data to assess performance and student impact, then collaborates with the next-level supervisor to brainstorm and implement improvements to programs or services.Cultural Self-Awareness: Examines own beliefs and acknowledges own biases and how they have impacted or may impact the ability to serve students.Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Changes approach to reflect the new learning.Equity Mindedness: Learns to view department operations through an equity lens. Willing to call attention to processes that lead to inequity in serving students. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.Operational Planning: Understands the college's various strategic plans and understands how your work supports each of them. Understands the department's expectations to find proactive ways to support the goals of the department.Leading from the Middle: Leads from your position by not only closely examines your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.Team Building: Participates in team building exercises and strives to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.Motivation: Inspires oneself and others to reach goals and/or perform to the best of their ability.Communication: Communicates effectively with individuals with different backgrounds; communicates in a way that is consistent, competent, and confident while choosing words carefully and articulates expectations clearly.
Qualifications
Required Education/Training & Work Experience
Associates Degree in Business or related field and two (2) years of demonstrated experience in events planning and managementOR
Bachelor's degree in Business or related field and demonstrated experience in events planning and managementAND
Ability to work flexible hours. Student engagement often occurs when students are available. FRCC students take classes at night and on weekends, therefore this position may be called upon to support students on evenings and weekends.Knowledge of student engagement/student activities or higher education student affairs models.
Preferred Education/Training & Work Experience
Bilingual in English and Spanish
Welcoming. Respectful. Inclusive. Together, we are FRCC.
Benefit-Eligible Employees
Group Health BenefitsIf you are an APT, staff, or faculty and are scheduled to work at least 30 hours per week, you are eligible for benefits on the first day you officially begin active employment. FRCC offers a variety of family-friendly benefits designed to support your physical, emotional and financial health, including:
Medical, dental and vision insuranceFlexible Spending Accounts for Medical and Dependent CareLife, AD&D and Disability InsurancePaid Time OffPaid Community or School Volunteer LeaveLeave of Absence OptionsCollege Invest 529Additional information regarding benefits can be found at
RetirementFRCC employees contribute to , which provides retirement and other benefits to employees of more than 500 government agencies and public entities in the state of Colorado. PERA is the 21st largest public pension plan in the United States and is a substitute for Social Security; FRCC employees do not contribute to Social Security. PERA eligible employees are required to contribute a fixed percentage of their salary to the pension. Student employees are not eligible to participate in PERA.
FRCC and the State of Colorado also offer three tax-deferred supplemental investment plans, including 401(k), 403(b) and 457 plans.
Tuition ReimbursementEducation and the success of you and your dependents is a priority at Front Range Community College. We encourage you to develop job skills and abilities which will benefit you as well as our College. Eligible employees, their eligible dependents, and domestic partners may enroll in credit courses at any of the 13 system community colleges.
Professional Development OpportunitiesFRCC offers a variety of professional development opportunities to create possibilities for your career and life. We are building a learning community where you can work with diverse individuals, explore new ways of thinking and expand your capabilities.
Flexible Work ArrangementsFront Range offers a variety of flexible work arrangements based on departments and positions. Please ask if this is an opportunity for this role.
Employee Assistance ProgramOur employee assistance program (EAP) services are available to you and your household members at no cost through the Colorado State Employee Assistance Program (C-SEAP). These confidential services offered to support the wellbeing of both you and your family members include counseling, professional coaching, webinars, mediation, financial assistance, and more. For more information, please visit .
BenefitHubAs a State of Colorado employee, you will have access to the BenefitHub website where you will find a variety of local and national discounts.