Shottenkirk Automotive
Service Manager
Shottenkirk Automotive, Prosper, Texas, United States, 75078
Overview:
Relocation Assistance Available to Qualified CandidatesAs the primary point of contact for the dealership's fixed operation department, the Service Managers responsibility is to listen, thoroughly understand customer & employee problems and to properly manage expectations. Through proactive leadership while creating an enjoyable work environment, the Service Manager heads a team of high-performance service professionals to consistently deliver world-class service to all customers.This position requires high energy and attention to detail to create an environment that builds our team for the future and embraces our company culture!The Shottenkirk Automotive Group currently operates 27 Automotive Dealerships in 6 states and employs over 2,300 people. We are family-owned and have been in business for 60 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We offer:Closed on SundaysEmployer- paid holidays and paid time offMedical, Dental, and Vision Insurance401(k) planCareer advancement opportunities and promotions from withinPaid TrainingLong-term and short-term disabilityEmployee Assistance ProgramCompany-paid life insurance for full-time employees (additional coverage available)Charity and Community Outreach OpportunitiesSkillset enhancement opportunitiesEmployee Recognition ProgramsFamily-owned and family-operated
Responsibilities:Service Manager:Ensure the customer service experience meets dealership expectationsMonitor CSI and ensure that each advisor is understanding what and how many surveys are needed.Work cooperatively with the sales departmentOversee used vehicle technicians and meet time to front line guidelines.Train all service staff to promote customer satisfaction, and training requirementsSet department objectives that align with dealership objectives.Manage a team of talented service technicians and service advisors.Hire, train and evaluate service staff.Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.Be accountable for the department budget.Nurture an enthusiastic work environment promoting teamwork and a positive work environment.Ensure the service staff is kept up to date on technical issues and up to date on all products.Oversee warranty claims and confirm warranty guidelines are being metCoordinate repairs and maintenance of all service equipment.Maintain daily, monthly reports as required by dealership management.Monitor and manage work in progressOther duties as assigned
Qualifications:Service Manager:CDJR or MOPAR experience is a plusSuccess with running a large fast paced shopA good work ethic is a must!Valid driver's licenseFactory training, ASE certifications or prior dealership experience is a highly desired!Must be able to keep up with a fast-paced environmentMust be authorized to work in the U.S. without sponsorship and be a current residentMust pass pre-employment testing to include background checks, MVR, and drug screeWe are an Equal Opportunity Employer.All applicants must pass pre-employment testing including background checks, MVR, and drug screen.
Relocation Assistance Available to Qualified CandidatesAs the primary point of contact for the dealership's fixed operation department, the Service Managers responsibility is to listen, thoroughly understand customer & employee problems and to properly manage expectations. Through proactive leadership while creating an enjoyable work environment, the Service Manager heads a team of high-performance service professionals to consistently deliver world-class service to all customers.This position requires high energy and attention to detail to create an environment that builds our team for the future and embraces our company culture!The Shottenkirk Automotive Group currently operates 27 Automotive Dealerships in 6 states and employs over 2,300 people. We are family-owned and have been in business for 60 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We offer:Closed on SundaysEmployer- paid holidays and paid time offMedical, Dental, and Vision Insurance401(k) planCareer advancement opportunities and promotions from withinPaid TrainingLong-term and short-term disabilityEmployee Assistance ProgramCompany-paid life insurance for full-time employees (additional coverage available)Charity and Community Outreach OpportunitiesSkillset enhancement opportunitiesEmployee Recognition ProgramsFamily-owned and family-operated
Responsibilities:Service Manager:Ensure the customer service experience meets dealership expectationsMonitor CSI and ensure that each advisor is understanding what and how many surveys are needed.Work cooperatively with the sales departmentOversee used vehicle technicians and meet time to front line guidelines.Train all service staff to promote customer satisfaction, and training requirementsSet department objectives that align with dealership objectives.Manage a team of talented service technicians and service advisors.Hire, train and evaluate service staff.Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.Be accountable for the department budget.Nurture an enthusiastic work environment promoting teamwork and a positive work environment.Ensure the service staff is kept up to date on technical issues and up to date on all products.Oversee warranty claims and confirm warranty guidelines are being metCoordinate repairs and maintenance of all service equipment.Maintain daily, monthly reports as required by dealership management.Monitor and manage work in progressOther duties as assigned
Qualifications:Service Manager:CDJR or MOPAR experience is a plusSuccess with running a large fast paced shopA good work ethic is a must!Valid driver's licenseFactory training, ASE certifications or prior dealership experience is a highly desired!Must be able to keep up with a fast-paced environmentMust be authorized to work in the U.S. without sponsorship and be a current residentMust pass pre-employment testing to include background checks, MVR, and drug screeWe are an Equal Opportunity Employer.All applicants must pass pre-employment testing including background checks, MVR, and drug screen.